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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical leadership and product support for Mechanical Cutting equipment, with a strong focus on troubleshooting, root-cause analysis, and customer engagement in the mining industry.
Highest-signal resume keywords
Technical LeadershipUnderground Mining Equipment ExperienceRoot-Cause AnalysisTechnical SupportMechanical Engineering Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systematic TroubleshootingFailure InvestigationField Service EngineeringProduct SupportLifecycle Solutions Development
Soft Skills
CoachingEffective CommunicationTeam Collaboration
Tools & Technologies
Microsoft OfficeERP Systems
Certifications & Qualifications
Grade 12 / N3National DiplomaBTech/Bachelor’s Degree in Mechanical Engineering
Industry Keywords
Mechanical CuttingCoal MiningOEM Mining EquipmentMining Industry StandardsSafety Requirements
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide technical leadership and product support across the Mechanical Cutting (Flameproof) equipment portfolio
- Lead the Technical Support team and strategy
- Resolve complex technical issues and coordinate failure investigations and corrective actions
- Coach customer-facing teams and ensure effective documentation, communication and escalation
- Monitor fleet performance and reliability and analyse failure trends and field data
- Coordinate root-cause investigations and improvement actions
- Engage customers on significant technical and machine-performance matters
- Develop safe and cost-effective recommendations aligned with operational requirements
- Coordinate product improvements, trials and approved modifications
- Support new product and technology introductions, commissioning and early-life technical support
- Ensure technical activities, modifications and documentation comply with engineering standards and safety requirements
- Support Sales and Service by evaluating customer requirements and contributing to tenders and proposals
- Develop lifecycle, component-replacement and equipment-improvement solutions
Requirements
What you’ll need- Grade 12 / N3 or equivalent technical qualification
- National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering
- Relevant trade qualification combined with equipment experience is essential
- English proficiency
- Strong experience in underground mining equipment, preferably within coal mining and/or Mechanical Cutting applications
- Demonstrated experience in technical support, field service, engineering or product support within the mining industry
- Experience in systematic troubleshooting, root-cause analysis and failure investigation
- Experience working directly with mining customers and multidisciplinary technical teams
- OEM mining-equipment and/or operational experience on mines advantageous
- Computer literate, with proven competence in Microsoft Office applications and ERP systems
- Valid driver’s license
- Physical and medical ability to function in an underground mining environment
- May be required to travel
Benefits
Comp & perks- Equal opportunity employment practices and programs
- Inclusive, equitable and diverse work environment
- Great leadership
- Lifelong learning and development
- Career opportunities and open job market
- Safe and fair work environment