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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise sales and account management, with a strong focus on driving customer expansion, renewals, and retention. Proven ability to lead and develop high-performing teams while collaborating cross-functionally to align customer insights with product strategies.
Highest-signal resume keywords
Enterprise Sales ManagementAccount Expansion StrategyCross-Functional LeadershipPipeline DevelopmentCustomer Retention
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account SegmentationCustomer Lifecycle ManagementMetrics TrackingRenewal ManagementUpsell StrategyOrganizational MappingForecasting SystemsReporting SystemsTechnical Buying Committee EngagementPost-Sale Motion Expertise
Soft Skills
Strong CommunicationOrganizational Skills
Tools & Technologies
Pipeline Tracking ToolsForecasting ToolsCustomer Relationship Management Systems
Industry Keywords
Enterprise SalesAccount ManagementCustomer PartnershipsGlobal Team LeadershipDeveloper ToolsDigital Experience Infrastructure
About the role
Key responsibilities & impact- Build and lead the existing-customer Account Executive team worldwide
- Own hiring, onboarding, and career development for a high-performing global team
- Drive expansion within strategic accounts through renewals, upsells, and customer partnerships
- Win developer, product, and executive stakeholders within enterprise organizations
- Track GRR and NRR as primary success metrics
- Map customer organizations, identify pain points and use cases, and shape tailored solutions
- Define account segmentation, customer lifecycle stages, and engagement strategies
- Build and transfer pipeline-development expertise to the team
- Partner with Product, Marketing, Solutions, and Customer Solutions leaders
- Feed customer insights into product roadmap priorities
- Build playbooks, tools, and systems for forecasting, pipeline tracking, and expansion reporting
- Track expansion metrics, usage trends, and upsell conversion
- Own renewals, protect retention, and reduce churn
Requirements
What you’ll need- 10+ years in enterprise sales or account management
- 4+ years in management
- 2+ years in second-line leadership managing managers who lead teams
- Experience owning an expansion and renewal number at portfolio scale
- Experience building systems and teams that consistently hit targets
- Strong discipline building pipelines vertically and horizontally
- History of growing enterprise revenue with sophisticated technical buying committees
- Deep command of post-sale motions and enterprise expansion
- Ability to define account segmentation, lifecycle stages, and reporting systems
- Strong communication and organizational mapping skills
- Proven cross-functional leadership across Solutions, Product, and Customer Solutions
- Experience in a fast-paced, global environment
- Technical fluency with modern software development workflows (bonus)
- Experience in developer tools, headless CMS, composable platforms, or digital experience infrastructure (bonus)
- Preference for candidates in the San Francisco Bay Area (bonus)
Benefits
Comp & perks- Comprehensive health plans and perks
- Healthy work-life balance accommodating individual and family needs
- Competitive salary
- Commissions
- Bonus
- Stock options program
- Positive, flexible, and trust-based work environment
- Long-term professional and personal growth opportunities
- Global, multi-culturally diverse colleagues and customers