Associate Director – Field Effectiveness and Communications

Sanofi

. Serve as primary communications lead for Sanofi's Customer Facing Capabilities organization supporting North America field operations .

Posted 9/22/2026full-timeUnited StatesSenior💰 $133,500 - $192,833 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in internal communications and change management, with a strong ability to translate complex information into clear messaging. Proficient in utilizing AI-powered analytics and tools to inform communication strategies and enhance stakeholder engagement.

Highest-signal resume keywords

Internal CommunicationsChange ManagementStakeholder EngagementAI-Powered AnalyticsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communication StrategyContent DevelopmentData AnalysisTechnical TranslationMultimedia ProductionSharePoint ManagementCRM FamiliarityChange Management MethodologiesLeadership Engagement DesignField Operations Support

Soft Skills

Exceptional Written CommunicationVerbal CommunicationTrust BuildingFacilitation SkillsAnalytical Mindset

Tools & Technologies

Microsoft Office SuiteAI-Assisted Content ToolsAI-Powered Analytics PlatformsVideo Production ToolsIntranet Management Platforms

Industry Keywords

Pharmaceutical CommercialField EffectivenessOrganizational ChangeNorth American Commercial SettingMatrixed Organization

About the role

Key responsibilities & impact

Serve as primary communications lead for Sanofi's Customer Facing Capabilities organization supporting North America field operations
Advise CFC leadership and senior business stakeholders on messaging, timing, and communication channels
Lead two-way communication of change initiatives and build stakeholder understanding, trust, and buy-in
Use AI-generated sentiment analysis and engagement data to inform messaging strategy
Partner with Change Management teams on communication strategies for strategic transformation initiatives
Advise on communication best practices, tone, and positioning using AI-supported research and benchmarking
Facilitate and improve Regional Business Director / Zone Business Director Connect & Learn meetings
Redesign and govern the CFC Champion program
Identify and escalate emerging stakeholder needs, concerns, and trends
Direct and quality-control AI-assisted communications content including email announcements, newsletters, FAQs, talking points, and presentations
Translate complex technical and operational information into audience-appropriate language
Oversee AI-supported video and multimedia content development
Establish and maintain communication cadence and calendar
Use AI-powered analytics to measure communication effectiveness and refine strategies
Maintain communication standards, templates, and guidelines
Maintain and improve the field-facing CFC SharePoint site

Requirements

What you’ll need

Bachelor's degree required
Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence
Proven track record of leading communication strategies for large-scale organizational change or transformation initiatives
Experience working with or supporting field sales organizations, preferably in a North American commercial setting
Demonstrated ability to manage cross-functional stakeholder relationships at senior levels
Exceptional written and verbal communication skills
Ability to translate complex technical information into clear, audience-appropriate messaging
Strong project management skills
Ability to manage multiple priorities and deadlines simultaneously
Ability to build trust and credibility with senior leadership and field-facing teams
Strong analytical mindset with experience using data and insights to inform communication strategies
Demonstrated ability to facilitate meetings, workshops, and governance forums effectively
Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, SharePoint)
Experience managing SharePoint sites or similar intranet/content management platforms
Preferred: Master's degree in Communications, Business Administration, or a related field
Preferred: Experience in a pharmaceutical commercial or field effectiveness function
Preferred: Experience with AI-assisted content creation and productivity tools and familiarity with AI-powered analytics platforms
Preferred: Familiarity with CRM platforms and field reporting tools
Preferred: Familiarity with change management methodologies (e.g., Prosci/ADKAR)
Preferred: Experience designing and facilitating leadership engagement programs
Preferred: Experience with multimedia and video content production tools
Preferred: Prior experience in a matrixed, multinational organization

Benefits

Comp & perks

Thoughtful, well-crafted rewards package
Health and wellbeing benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Opportunities for talent growth and career development through promotion or lateral moves
Opportunities to work at home or internationally
Equal Opportunity and Affirmative Action employment