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Sanofi

Customer Engagement Management Platform Product Line Owner

Sanofi

. Own the core CEMP product strategy, roadmap and delivery within Project Orion .

Posted 10/26/2026full-timeUnited StatesSeniorLead💰 $210,000 - $303,333 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and ownership of enterprise-scale CRM and customer engagement platforms, with a strong focus on strategic roadmap development, execution, and compliance. Proficient in leading large-scale migrations, integrating AI capabilities, and ensuring data quality and governance across complex, global environments.

Highest-signal resume keywords
Product Management LeadershipEnterprise CRM Platform OwnershipAI/ML Integration ExperienceVeeva and Salesforce ExpertiseData Governance and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product Strategy DevelopmentAPI-First ArchitectureHeadless Customer EngagementData MigrationEvent-Driven IntegrationAI UtilizationLean PracticesAgile MethodologiesData Quality ManagementFinancial Forecasting
Soft Skills
Executive Stakeholder ManagementInfluencing SkillsResilience in High-Stakes EnvironmentsUser-Centric ApproachCollaborative Leadership
Tools & Technologies
Veeva VaultSalesforceAI/ML ModelsTelemetry ToolsIntegration Platforms
Industry Keywords
Customer EngagementDigital TransformationEnterprise IntegrationRegulatory ComplianceGlobal Deployment

Tech Stack

Tools & technologies
Cyber SecurityMicroservicesVaultGo

About the role

Key responsibilities & impact
  • Own the core CEMP product strategy, roadmap and delivery within Project Orion
  • Deliver the migration from Veeva Salesforce to Veeva Vault on time and within financial commitments
  • Own product delivery strategy, multi-year roadmap, investment priorities and lifecycle management
  • Translate customer engagement and Go-to-Market strategy into execution plans, governance, staffing, rollout plans and KPIs
  • Execute CEMP-specific delivery with the platform vendor and system integrator
  • Execute US-first rollout sequencing, followed by China and other prioritized markets
  • Contribute financial forecasts and track CEMP-specific spend across 2027–2030
  • Balance global standardization with market-specific regulatory and business requirements
  • Evolve CEMP toward a headless customer engagement architecture
  • Expose core capabilities through secure, reusable APIs, events and services
  • Establish CEMP as the authoritative transactional backbone for customer engagement
  • Enable AI, analytics, AI/ML models, recommendations, intelligent automation and decision support
  • Lead discovery, requirements, architecture, configuration, development, testing, validation, deployment and operational readiness
  • Lead CRM-to-CEMP transition while maintaining business continuity and data integrity
  • Lead phased deployment across major markets and regions
  • Define the CEMP data model and lead customer engagement data migration
  • Ensure data quality, integrity, lineage and continuity
  • Establish reusable APIs, event-driven integrations and data services
  • Ensure regulatory, privacy, quality, cybersecurity and financial-control compliance
  • Lead multidisciplinary product, engineering, architecture, data, integration, testing and operations teams
  • Partner with Commercial, Medical, markets, Architecture, Data, Integration, AI and Experience leaders
  • Define and manage KPIs for adoption, reliability, data quality, user experience, automation, AI utilization and business value
  • Use telemetry, feedback and operational data to optimize the platform
  • Simplify the technology landscape, reduce technical debt and improve total cost of ownership
  • Build and develop an accountable, diverse team and foster experimentation, user-centricity and continuous improvement

Requirements

What you’ll need
  • Bachelor’s Degree required
  • 8+ years of digital, technology or enterprise platform experience, including significant product management or ownership leadership
  • 3+ years of people leadership and development experience
  • Ownership of enterprise-scale CRM, customer engagement or commercial technology platforms
  • Experience defining product vision, strategy, roadmap and investment priorities and translating them into delivery
  • Strong understanding of modern CRM and customer engagement architectures, data models, workflows and integration patterns
  • Experience with Veeva, Salesforce or comparable enterprise platforms strongly preferred
  • Understanding of headless architectures, API-first platforms, microservices and event-driven integration strongly preferred
  • Strong understanding of customer master data, identity, consent, data platforms and enterprise integration strongly preferred
  • Experience leading large-scale platform migrations and global deployments strongly preferred
  • Strong understanding of how enterprise platforms enable AI across data foundation, intelligence and consumption layers
  • Experience integrating AI/ML, recommendations, intelligent automation or conversational AI into enterprise workflows strongly preferred
  • Understanding of Generative AI, AI agents, retrieval and context architectures, and API or tool-based execution strongly preferred
  • Ability to translate AI opportunities into scalable platform capabilities strongly preferred
  • Understanding of data governance, metadata, lineage, security and access controls for enterprise AI strongly preferred
  • Familiarity with Responsible AI and governance requirements strongly preferred
  • Exceptional program leadership and executive stakeholder management
  • Ability to operate at strategic and operational levels simultaneously
  • Strong influencing and alignment skills across complex, matrixed organizations
  • Resilience and decisiveness in high-stakes, high-complexity environments
  • Customer-obsessed, with a bias for simplification and user experience
  • Multicultural and transversal collaboration across global teams
  • Thoughtful risk-taking and structured problem-solving
  • Deep experience applying LEAN and Agile practices
  • Inclusive and diverse leadership style
  • Up to 25% domestic and international travel required
  • Must be a US or Puerto Rico resident

Benefits

Comp & perks
  • Health and wellbeing benefits
  • High-quality healthcare
  • Prevention and wellness programs
  • At least 14 weeks’ gender-neutral parental leave
  • Opportunities for career growth through promotion or lateral moves
  • Supportive, future-focused team
  • Rewards package
  • Domestic and international career opportunities