Director, Precision Engagement and Orchestration

Sanofi

. Serve as the Precision Engagement lead for an aligned business area .

Posted 10/16/2026full-timeUnited StatesLead💰 $178,500 - $257,833 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and managing Precision Engagement strategies, translating customer insights into actionable use cases, and leading cross-functional initiatives within a complex, matrixed organization. Proficient in leveraging MarTech solutions, AI, and advanced analytics to enhance customer engagement and drive business outcomes.

Highest-signal resume keywords

Precision Engagement Strategy DevelopmentMarTech ExpertiseAgile Product DevelopmentCustomer Engagement Roadmap ManagementCross-Functional Stakeholder Influence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Omnichannel Solutions DesignData Integration RequirementsCustomer Journey MappingAnalytics and MeasurementDecision Logic DevelopmentContent SequencingAutomation ImplementationAI Application in EngagementTesting and OptimizationBuild-Versus-Buy Decision Making

Soft Skills

Strong CommunicationStorytellingProblem-SolvingStakeholder ManagementInfluencing Skills

Tools & Technologies

CRMCDPMarketing AutomationDigital Experience PlatformsAdvanced Analytics Tools

Industry Keywords

PharmaceuticalBiotechnologyHealthcareRegulated Industry ExperienceCustomer Engagement

About the role

Key responsibilities & impact

Serve as the Precision Engagement lead for an aligned business area
Translate customer journey opportunities and business priorities into Precision Engagement use cases
Identify and prioritize high-value Precision Engagement opportunities
Develop and maintain the Precision Engagement roadmap
Lead the design of scalable use cases, including audiences, triggers, decision logic, content, sequencing, handoffs, suppression rules, and measurement
Determine data, technology, content, channel, analytics, and operational capabilities required for priority use cases
Apply customer, journey, behavioral, field, business, and performance insights
Develop reusable frameworks, templates, and standards
Serve as business product lead for prioritized use cases
Translate use cases into functional, data, technology, and integration requirements
Shepherd use cases through agile product development, testing, launch, and capability evolution
Partner with Digital, architecture, engineering, data, Analytics, Brand, Field, Medical Affairs, Market Access, Patient Services, and other teams
Lead or support build-versus-buy decisions
Resolve delivery barriers and escalate capability gaps or dependencies
Define customer, engagement, operational, and business measures
Support post-deployment stabilization, measurement, testing, and optimization
Pilot AI, advanced analytics, automation, emerging technologies, and new engagement approaches
Evaluate pilots and scale successful innovations
Develop enablement materials and contribute learnings to the broader Precision Engagement team

Requirements

What you’ll need

Bachelor's degree in business, marketing, technology, analytics, or equivalent experience
Minimum of 8+ years' experience in commercial, omnichannel, digital, analytical, operational, or related functions
Hands-on experience shaping and delivering journey-informed omnichannel or customer engagement use cases
Deep MarTech expertise and hands-on experience designing and enabling omnichannel solutions across customer data, identity, CRM, CDP, marketing automation, decisioning, digital experience, media, content, field integration, analytics, and measurement
Experience translating business and customer needs into data, technology, integration, and capability requirements
Experience working within agile product development models, including requirements development, backlog prioritization, agile ceremonies, testing, user acceptance, deployment, and product evolution
Experience evaluating technology and capability options, including build-versus-buy decisions and working with product teams, vendors, or external partners
Practical experience applying AI, advanced analytics, or automated decisioning to customer engagement, personalization, next-best-action, or related use cases
Experience developing and managing customer engagement, product, or capability roadmaps
Ability to lead cross-functional initiatives and influence stakeholders in a complex, matrixed organization
Experience driving adoption and sustained change for commercial, digital, or customer engagement capabilities
Strong communication, storytelling, problem-solving, and stakeholder management skills
Pharmaceutical, biotechnology, healthcare, or other highly regulated industry experience preferred
Experience designing or delivering engagement across multiple customer or stakeholder types preferred

Benefits

Comp & perks

Supportive, future-focused team
Opportunities for promotion or lateral career moves, at home or internationally
Rewards package recognizing contribution and impact
Health and wellbeing benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks' gender-neutral parental leave
Equal Opportunity employment