Global Customer Experience Business Partner

Sanofi

. Serve as a trusted strategic partner to global and local franchise teams .

Posted 10/8/2026full-timeUnited StatesSeniorLead💰 $178,500 - $257,833 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in omnichannel and digital marketing strategies, with a strong focus on customer experience and change management. Proven ability to lead cross-functional teams and translate global strategies into actionable local plans while driving measurable outcomes.

Highest-signal resume keywords

Omnichannel Marketing ExpertiseChange ManagementProject ManagementCross-Functional CollaborationStrategic Recommendations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Omnichannel StrategyDigital MarketingContent ManagementProcess DesignKPI TrackingCustomer Experience Measurement

Soft Skills

Consultative MindsetInfluencing Without AuthorityLeadership PresenceExecutive CommunicationCoaching and Feedback

Industry Keywords

Commercial OperationsGlobal PharmaGloCal EngagementInsights and Analytics

About the role

Key responsibilities & impact

Serve as a trusted strategic partner to global and local franchise teams
Identify omnichannel challenges, propose solutions, and drive ownership from strategy definition through implementation
Shape asset-tailored omnichannel strategies with cross-functional teams
Translate global vision into locally relevant, actionable plans
Lead translation of global customer experience strategy into GloCal engagement campaigns and content plans
Propose and embed generative AI and emerging capabilities into omnichannel deployment
Drive change management to accelerate adoption of best-in-class practices
Partner with franchises to build scalable omnichannel capabilities and ways of working
Define and track KPIs measuring customer experience progress
Translate insights into strategic recommendations with the Insights & Analytics team

Requirements

What you’ll need

Significant experience (10+ years) in a commercial operations environment
Strong understanding of how global pharma businesses operate
Hands-on experience (3+ years) in a multi-channel or omnichannel environment
Expertise in omnichannel and digital marketing, including content management, process design, and change management
Strong project management skills
Consultative mindset and ability to influence without authority
Exceptional cross-functional collaboration skills
Ability to gather information from diverse sources, synthesize insights, and consolidate them into clear, actionable recommendations
Ability to leverage networks, develop people, coach, give feedback, and empower teams
Strong leadership presence and executive communication skills
Ability to translate complex omnichannel concepts into business-relevant language and provide strategic recommendations

Benefits

Comp & perks

Opportunities for talent growth and career development through promotion or lateral moves, at home or internationally
Rewards package recognizing contribution
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Equal Opportunity employer
Employee benefit programs
Additional benefits information available through the company