Head of AI Driven Digital Customer Engagement Management Platform

Sanofi

. Lead end-to-end implementation of Project Orion, migrating from OneCRM to Sanofi's Customer Engagement Management Platform across up to 13,000 users and approximately 45 countries .

Posted 9/16/2026full-timeMorristown • New Jersey • United StatesLead💰 $247,500 - $357,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading large-scale digital transformation programs, particularly in CRM platform implementation and AI orchestration. Proven ability to manage financial governance, program delivery, and cross-functional collaboration while ensuring compliance with regulatory standards.

Highest-signal resume keywords

CRM Platform Expertise: Veeva Vault CRM and Salesforce Life Sciences CloudAI Orchestration Platforms: Elementum, AWS Bedrock, SnowflakeFinancial Governance of Large Investment ProgramsChange Management for Large Field Force TransformationsAgile Delivery at Scale

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Hard Skills

Digital Transformation LeadershipProgram Delivery ManagementData Foundation ManagementAPI/MCP Integration ArchitecturesHeadless CRM ImplementationConversational AI DeploymentAnalytics Tools ProficiencyGxP Compliance KnowledgeCybersecurity Requirements UnderstandingLEAN and Agile Practices

Soft Skills

Exceptional Program LeadershipExecutive Stakeholder ManagementStrong Influencing SkillsAlignment Across Complex OrganizationsStrategic and Operational Level Operation

Tools & Technologies

Concierge for FieldAgent HubAI and Data COE RoadmapsElementum AITencent ADP

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Pharmaceutical Commercial OperationsData PrivacySOX ComplianceOmnichannel OrchestrationPersonalization at Scale

Tech Stack

Tools & technologies

AWSCloudCyber SecurityVault

About the role

Key responsibilities & impact

Lead end-to-end implementation of Project Orion, migrating from OneCRM to Sanofi's Customer Engagement Management Platform across up to 13,000 users and approximately 45 countries
Own program delivery from vendor negotiations and platform configuration through ecosystem integration, data migration, and phased global rollout
Drive execution planning, ecosystem pressure testing, dependency inventory, governance, staffing, rollout plans, and success KPIs
Oversee US-first, China, and global rollout roadmap
Ensure OneCRM continuity and manage the Veeva license extension through end-2029
Manage the 2027–2030 investment envelope, financial governance, milestones, and value realization
Lead product ownership for consent and customer access management
Scale Concierge for Field as the conversational entry point for customer-facing teams
Own the Concierge for Field product roadmap and skills backlog
Govern skill prioritization with business owners and GTMC counterparts
Coordinate commercial analytics, Agent Hub, AI, and data COE roadmaps and dependencies
Implement the headless CRM architecture with Concierge as front end and CEMP as compliant backend system of record
Oversee Sanofi's vendor-agnostic AI and agentic layer using Elementum AI, AWS Bedrock, and Tencent ADP
Manage data foundation dependencies including USDF, LUCI, MDF, and OneCustomer/Reltio
Lead program governance, SteerCo cadence, cross-functional workstreams, and executive decision-making
Mobilize and manage internal and external program resources
Partner on change management, field adoption, and go-to-market alignment
Communicate program status, risks, and value delivery to senior leadership
Ensure responsible AI compliance, validation, monitoring, data privacy, GxP, SOX, quality, regulatory, and cybersecurity controls
Build and develop accountable, diverse, and technically strong teams

Requirements

What you’ll need

10+ years of digital/technology experience
5+ years in senior program or product leadership roles
Deep knowledge of CRM platforms (Veeva or Salesforce) preferred
Experience with AI orchestration platforms such as Elementum, AWS Bedrock, Snowflake, or Agentforce preferred
Strong understanding of data foundations, middleware, and API/MCP integration architectures preferred
Experience with headless CRM and conversational AI deployment preferred
Familiarity with omnichannel orchestration, NBA/NBI engines, and personalization at scale preferred
Financial governance of large investment programs preferred
Experience with AI-driven personalization platforms and omnichannel orchestration tools preferred
Experience with analytics tools and drawing actionable insights from data preferred
Knowledge of GxP, Data Privacy, SOX, and cybersecurity requirements in pharma digital systems preferred
Experience with agile delivery at scale and GSI management preferred
Large-scale digital platform implementation and program leadership experience preferred
Experience managing multi-year, multi-hundred-million-euro digital transformation programs preferred
CRM platform expertise: Veeva Vault CRM and/or Salesforce Life Sciences Cloud preferred
AI product development and agentic workflow deployment at enterprise scale preferred
Change management for large field force transformations (10,000+ users) preferred
Experience running UX initiatives and/or leading AI, personalization, or Big Data initiatives at scale preferred
Experience in pharmaceutical commercial operations preferred
Bachelor's Degree required
English a must; other languages a plus
Ability to travel 25%, domestic and international
Exceptional program leadership and executive stakeholder management
Ability to operate at strategic and operational levels
Strong influencing and alignment skills across complex, matrixed organizations
Deep experience applying LEAN and Agile Practices

Benefits

Comp & perks

Supportive, future-focused team
Opportunities for promotion or lateral career moves, at home or internationally
Thoughtful rewards package
Health and wellbeing benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks' gender-neutral parental leave
Equal Opportunity employer