Senior Director, Precision Engagement and Orchestration

Sanofi

. Define and lead the North America Precision Engagement strategy, priorities, capability roadmap, and measures of success .

Posted 10/16/2026full-timeUnited StatesSenior💰 $206,250 - $297,917 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Precision Engagement strategies and capabilities, with a strong focus on customer engagement, MarTech solutions, and cross-functional collaboration. Proven ability to build and develop high-performing teams while driving innovation and measurable outcomes.

Highest-signal resume keywords

Precision Engagement Strategy DevelopmentCustomer Engagement Use Case DevelopmentMarTech Expertise in Omnichannel SolutionsCross-Functional Resource AlignmentTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey MappingData Integration and Capability RequirementsAI and Advanced Analytics ApplicationDecision Logic and Channel OrchestrationPerformance Measurement Standards

Soft Skills

Executive CommunicationStorytellingCross-Functional InfluencingCoaching and MentoringTalent Attraction and Retention

Tools & Technologies

CRMCDPMarketing AutomationDigital Experience PlatformsAnalytics Tools

Industry Keywords

PharmaceuticalBiotechnologyHealthcareOmnichannelCustomer Engagement

About the role

Key responsibilities & impact

Define and lead the North America Precision Engagement strategy, priorities, capability roadmap, and measures of success
Establish the remit, operating model, role boundaries, and ways of working across Precision Engagement and partner functions
Lead and evolve the Precision Engagement roadmap and sequenced portfolio
Prioritize the portfolio, balancing near-term business value with scalable and reusable capabilities
Lead the evolution from channel- and campaign-based execution toward precise, connected, adaptive, and personalized customer engagement
Lead and coach the Precision Engagement team in translating customer journey opportunities, business priorities, and insights into scalable engagement use cases
Establish standards for audiences, signals and triggers, decision logic, content requirements, channel sequencing, handoffs, and measurement
Provide senior subject matter expertise to ensure use cases are strategically sound, technically feasible, measurable, and designed for scale
Oversee priority use cases and ensure successful approaches and learnings are reused across brands and business units
Serve as senior North America business owner for the Precision Engagement capability portfolio
Partner with Digital, Analytics, channel and capability leads, and enabling functions on roadmaps, priorities, dependencies, and delivery capacity
Oversee involvement across product development, including backlog prioritization, requirements refinement, agile ceremonies, testing and acceptance, launch readiness, and capability evolution
Guide capability decisions and challenge technical assumptions using deep customer engagement and MarTech knowledge
Ensure North America customer engagement requirements are represented in enterprise technology, data, and capability roadmaps
Establish governance, decision rights, escalation pathways, and partner accountabilities
Represent Precision Engagement in senior cross-functional and enterprise forums
Establish performance expectations and measurement standards
Sponsor test-and-learn approaches and optimize, redesign, or retire underperforming use cases
Set direction for AI, automation, advanced analytics, and emerging technology applications
Sponsor innovation opportunities and transition successful pilots into scaled capabilities
Build, lead, coach, and develop a high-performing team of Precision Engagement Directors
Establish goals, accountabilities, performance expectations, and development plans
Allocate resources across the portfolio
Assess future talent and capability needs and support hiring, succession planning, and targeted upskilling
Lead change enablement for the Precision Engagement operating model

Requirements

What you’ll need

Bachelor's degree in business, marketing, technology, analytics, or equivalent experience
Minimum of 12+ years' experience in commercial, omnichannel, digital, analytical, operational, or related functions
Success building and scaling new organizational or commercial capabilities
Experience translating strategy into operating models, adoption, and sustained ways of working
Experience owning and governing complex customer engagement, product, or capability roadmaps across multiple business areas
Experience with prioritization, sequencing, dependency management, and cross-functional resource alignment
Hands-on experience developing and delivering customer engagement use cases informed by broader customer journeys
Experience with audiences, signals and triggers, decision logic, channel orchestration, content requirements, and measurement
Deep MarTech expertise and hands-on experience designing and enabling omnichannel solutions across customer data, identity, CRM, CDP, marketing automation, decisioning, digital experience, media, content, field integration, analytics, and measurement
Experience translating business and customer needs into data, technology, integration, and capability requirements
Experience applying and scaling AI, advanced analytics, and automated decisioning capabilities across customer engagement, personalization, next-best action, or related use cases
Strong executive communication, storytelling, and cross-functional influencing skills
Experience building, leading, coaching, and developing high-performing teams
Ability to attract and retain talent in a complex, matrixed organization
Experience managing external agencies, technology vendors, or strategic partners
Pharmaceutical, biotechnology, healthcare, or other highly regulated industry experience preferred
Experience designing or leading engagement across multiple customer or stakeholder types preferred

Benefits

Comp & perks

Opportunities for talent growth and career advancement through promotion or lateral moves, at home or internationally
Thoughtful, well-crafted rewards package
Health and wellbeing benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks' gender-neutral parental leave
Equal Opportunity employment