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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud operations and prevention processes, with a strong focus on team leadership, stakeholder management, and continuous improvement in customer service within a regulated environment.
Highest-signal resume keywords
Fraud Operations KnowledgePeople Leadership SkillsStakeholder ManagementOperational Performance ManagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud Prevention ProcessesApplication Fraud ExperienceOperational Performance Management
Soft Skills
CoachingMotivatingCommunicationInfluencingCollaboration
Industry Keywords
Regulatory RequirementsCustomer ExperienceFraud StrategyRisk AppetiteService Levels
About the role
Key responsibilities & impact- Lead, coach and develop a team of Fraud Investigators
- Manage team performance, resource allocation and workflow priorities
- Ensure service levels and operational targets are consistently achieved
- Support colleagues in making robust application fraud decisions in line with regulatory requirements, policy and risk appetite
- Build strong working relationships with key stakeholders
- Drive continuous improvement in quality, efficiency, colleague engagement and customer experience
- Deliver TSB's Fraud Strategy through effective fraud-risk management and prioritisation of customer outcomes
Requirements
What you’ll need- Knowledge of fraud operations and fraud prevention processes; application fraud experience highly desirable
- Proven people leadership skills, including coaching, motivating and developing colleagues
- Strong stakeholder management and communication skills
- Ability to influence and collaborate across multiple teams
- Experience managing operational performance, prioritising workloads and delivering results within agreed service levels
- Passion for continuous improvement, customer service excellence and fair customer outcomes in a regulated environment
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Benefits
Comp & perks- The posting states that contributions are recognised and employees are valued, supported and rewarded in return.
- Accessible, fair and welcoming recruitment experience
- Reasonable accommodations for individuals with disabilities