Santander

Associate

• Manage a portfolio of distressed commercial real estate loans
• Monitor collateral performance, borrower financial condition, guarantor support, and covenant compliance
• Evaluate property operations, rent rolls, financial statements, market conditions, and capital needs
• Develop and execute loan resolution strategies, including modifications, restructurings, forbearances, and other workout solutions
• Perform underwriting, financial modeling, collateral valuation, and risk analysis
• Prepare credit memoranda, action plans, and presentations for management and credit committee approval
• Review, interpret, and negotiate commercial loan documentation, including loan agreements, mortgages, guarantees, intercreditor agreements, and workout-related documentation
• Partner with internal and external legal counsel to ensure documentation accuracy and compliance
• Identify legal, structural, and collateral-related issues affecting loan recovery or enforceability
• Lead or support negotiations with borrowers, sponsors, investors, legal representatives, and other stakeholders
• Oversee judicial foreclosure proceedings and coordinate with legal counsel
• Manage REO assets after foreclosure, including stabilization, valuation analysis, asset management, and disposition
• Maintain communication with borrowers, internal management, and internal partners throughout the workout lifecycle

Senior Associate, Commercial Workout Officer

Manager

• Manage TSB migration activity within the Business Banking portfolio
• Drive acquisition and growth initiatives to strengthen market position
• Deliver customer management strategies to enhance engagement and retention
• Manage risk within customer management strategies
• Balance commercial delivery with effective project management execution
• Ensure initiatives deliver good customer outcomes and support sustainable Bank performance
• Work with the Business Banking propositions team
• Support strategic priorities, Franchise growth, and SME customer retention and management

Product Proposition Manager – Business Banking Product

Customer Support

• Support delivery and embedding of risk, control and compliance activity
• Strengthen risk mitigation and maintain effective controls aligned to the Risk Management Framework (RMF)
• Contribute insight, data and practical support to agreed initiatives
• Help leadership teams understand risks, controls and downstream impacts
• Support risk assessments, event management and control activity
• Use data and insight to identify friction points affecting customer and colleague experience
• Support improvements in Customer Experience, Good Outcomes, Commerciality and Risk
• Foster a culture of risk awareness, continuous improvement and regulatory compliance across Customer Service

Specialist Customer Service Assistant Manager

Application Engineer

• Support critical production applications and resolve production issues
• Troubleshoot nonproduction and production environments relating to code deployment and application releases
• Address major incidents and critical application-system issues
• Monitor and resolve requests in the ASE ServiceNow queue
• Perform daily maintenance at the beginning and end of shifts
• Resolve issues identified through maintenance or automation results
• Collaborate with developers to ensure availability, performance, security, and maintainability requirements
• Troubleshoot Windows Server and Linux operating systems to determine root causes
• Bridge development and operations through software-engineering-based systems support and administration
• Improve efficiencies in the software delivery pipeline
• Investigate and resolve server-infrastructure issues
• Perform impact analysis and drive root-cause remediation across application and infrastructure tiers
• Facilitate real-time and offline triage and engage vendors as needed
• Provide technical oversight and execute infrastructure upgrades
• Create clear technical documentation
• Maintain relationships with stakeholders, business teams, incident/problem managers, technical support, and development teams
• Deliver performance metrics and support continual service improvement
• Coordinate root-cause analysis, document workarounds and known errors, and implement incident-prevention improvements
• Perform other duties as assigned

Application Support Engineer

Recruitment

• Brindar apoyo en las actividades administrativas al jefe del departamento
• Realizar análisis y reportes de información administrativa
• Realizar todos los procesos administrativos que la empresa necesite para su correcto funcionamiento
• Gestionar los proyectos que le sean asignados durante su periodo de becarios
• Apoyo en planeación y coordinación de actividades
• Apoyo para gestionar y contactar a personal de sucursales

Semillero Talento Joven

Artificial Intelligence

• Own the end-to-end pipeline for the Central Controls Office Gen AI roadmap, from gathering use cases through delivery into BAU
• Own the framework and pipeline for gathering, measuring and scoping submitted use case ideas
• Lead discovery and feasibility assessments to define business problems, evaluate Gen AI suitability and determine delivery routes across Copilot and Maisa
• Work with SMEs to define problem statements, target outcomes, requirements, success measures and acceptance criteria
• Define and agree baseline measures, expected benefits, costs and success criteria for each use case
• Track realised value following implementation
• Use discovery and pilot evidence to recommend scaling, refining, pausing or stopping use cases
• Coordinate iterative design, prompt or worker development, functional testing, user-acceptance testing and remediation
• Ensure outputs are accurate, reliable and suitable for business use
• Ensure human-in-the-loop reviews, test evidence, exception handling and exit criteria are agreed before implementation
• Coordinate governance requirements and maintain a clear evidence trail
• Manage delivery dependencies and capacity across business SMEs, AI specialists and external delivery resources
• Escalate constraints and agree recovery actions
• Develop and deliver adoption and capability plans to help CCO colleagues use approved Gen AI tools confidently, effectively and responsibly
• Use user feedback, usage insight and skills assessments to inform adoption and capability plans

Gen AI Delivery Manager

Customer Specialist

• Review customer profiles for potential duplicated customer records
• Compare key information, such as names and addresses, and judge whether records belong to the same customer
• Complete merge processes on customer records to improve customer experience and enhance TSB’s data estate
• Support colleagues in other areas and within the data team with customer data queries and remediation activities

Customer Data Processing Specialist, Grade B

Financial Planning and Analysis

• Coordinate workstream execution plans against overall programme regulatory, customer and business priorities
• Support readiness and delivery of the business migration plan
• Work with Product / Business Leads and IT teams to ensure solutions are tested and documented
• Establish clear implementation plans
• Support engagement between Santander and TSB to ensure alignment, manage risks and issues, and meet regulatory requirements
• Own and provide visibility of end-to-end risk management
• Support post-migration stabilisation
• Ensure customer and operational impacts are understood and addressed
• Adhere to Programme & Project Policy Standards and the Transformation & Change Risk Policy
• Coordinate across Product, Operations, Technology, Risk, Finance and Central Integration teams
• Support transformational change for the TSB acquisition and post-migration programme

Business Analysis & Change Manager – Financial Performance & Business Management

• Provide day-to-day support and service to assigned Santander clients via telephone, email, and face-to-face communication
• Identify opportunities to enhance client relationships through suitable services and products
• Answer client inquiries and educate clients on Santander products and services
• Follow up on submitted paperwork to ensure accuracy and timely completion by internal departments
• Handle customer requests including account opening, balance inquiries, wire processing, advances, transfers, payoffs, and loan paydowns
• Troubleshoot and investigate customer issues and onboard new clients
• Support Relationship Managers by answering calls, preparing packages, performing data entry, tracking vendor invoices, and gathering information
• Prepare and distribute weekly ICC reports and packets; attend weekly meetings and take minutes
• Assist Loan Officers and customers with transaction histories, cancelled checks, statements, account transfers, payments, payoff letters, and related requests
• Type commitment letters and general correspondence
• Maintain bankruptcy logs and prepare files for attorneys
• Gather data and files for Compliance examinations
• Process payment invoices through Concur
• Maintain current evidence of insurance in credit files
• Recognize cross-selling and retention opportunities
• Meet compliance-testing expectations related to government banking regulations

Senior Client Support Specialist

General

• Discuss, support, and/or sell products and services and specific settlement needs with clients
• Develop rapport with external stakeholders and provide concierge-level service on cases
• Request new referrals
• Influence the settlement process through value-adds and complex case knowledge
• Own assigned high-value, complex cases from initial referral to conversion
• Follow up regularly by phone and/or email with settlement stakeholders regarding case status
• Strategize monthly with Business Development Managers to overcome settlement objections and advance cases
• Convert referrals to Members based on assigned targets
• Serve as a direct point of contact for channel partners
• Maintain a basic understanding of trusts and their benefits in individual cases
• Attend settlement mediations or roundtable discussions as requested
• Keep up with best practices and industry trends

Complex Case Specialist – Special Programs

Business Analyst

• Lead high-profile Payments analysis and delivery across complex, cross-functional change initiatives.
• Drive clarity and structure in ambiguous business requests and shape clear scope and outcomes.
• Elicit and define business, functional and non-functional requirements and plans.
• Translate complex work requests into clearly defined scope and plans.
• Partner with Technology teams and external suppliers on solution design and delivery.
• Influence senior stakeholders through insight, challenge and clear recommendations.
• Manage project governance and change control to protect quality and value.
• Provide transparent reporting and insight on progress, risks and readiness.
• Lead requirements gathering and delivery across the full project lifecycle.
• Identify impacts, dependencies and risks across the change landscape and ensure compliant, resilient solutions.
• Act as a trusted advisor to senior leaders and champion clarity, quality and customer-focused outcomes.

Business Analyst / Project Manager

• Understand business change needs and translate them into specific project requirements
• Act as a key interface between business sponsors, stakeholders, technology and delivery teams
• Use data capture, modelling and analysis to ensure business needs are addressed by project outputs
• Facilitate stakeholder interaction and alignment
• Participate in the project design process from design approval through functional design completion
• Produce written documentation supporting analysis
• Report findings and present them to stakeholders
• Challenge and scrutinise the selected approach and change delivery
• Determine and agree the best method for introducing change to the business
• Define the analysis approach in line with the programme’s strategic vision and organisational methodology
• Use data modelling to analyse findings and create strategic and operational improvement recommendations
• Support a multi-year Financial Support transformation programme, including TSB migration, new customer contact channels, process simplification and obsolescence reduction

Business Analyst, Change Manager

Data Analyst

• Develop IRB capital models, scorecards, IFRS9 provision models, and stress testing models
• Participate in meetings, lead explanations of models, and defend findings raised by external regulators and auditors
• Provide project plans for model developments throughout the year
• Manage a technical analyst to deliver targeted plans
• Independently develop or change models to agreed deadlines
• Produce model development documentation detailed enough for third-party replication
• Assess model performance and provide evidence of compliance with relevant regulation
• Support model approval forums by presenting model changes clearly and engagingly
• Build collaborative relationships with business stakeholders to ensure models are fit for purpose

Quantitative Analytics Manager – Risk Retail Methodology

Financial Crime

• Manage and coordinate the Bank’s activities in preparation for the s.166 review process
• Define and communicate protocols for responding to the Skilled Person’s information and meeting requests
• Act as the day-to-day interface between the Bank and the Skilled Person
• Aid the smooth and effective execution of the Skilled Person’s role
• Facilitate regular and ad-hoc reporting to senior management on the progress and outcomes of the Skilled Person review
• Provide oversight of responses to FCA requirement notices
• Advise on s.166 activities and what to expect from the Skilled Person review
• Support SMF and S4/S5 briefings
• Facilitate, coordinate and provide guidance on file builds, information requests, walkthroughs and interviews with relevant stakeholders
• Provide SME support, knowledge and guidance to Business Units
• Act as a first point of contact between the business and the Skilled Person
• Support the senior manager as their delegate in important stakeholder meetings

Financial Crime Advisory Manager

Risk

• Support the Customer Risk Insights team within the Assurance framework and operating model
• Use tools and data as part of Santander’s first line of defence
• Build solid foundations and simplify Management Information reporting
• Develop dashboards, reports and data extracts
• Automate, improve efficiency and robustness of data delivery
• Maintain supporting controls and documentation
• Use data and analytics to identify opportunities and improve services for stakeholders and customers
• Ensure stakeholder information is fit for purpose
• Raise data concerns with data owners and key stakeholders
• Maintain consistency and accuracy of information
• Collaborate with Customer Outcomes & Testing peers and wider-bank business partners