Application Support Engineer

Santander

. Support critical production applications and resolve production issues .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $82,500 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting web-based applications and troubleshooting production environments, with a strong focus on problem-solving and collaboration across technical teams. Proficient in managing infrastructure upgrades and delivering performance metrics to enhance service improvement.

Highest-signal resume keywords

Bachelor's Degree In Computer Science5–9 Years Experience Supporting Web-Based ApplicationsPowerShell AutomationWindows Server AdministrationLinux Server Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Code DeploymentApplication Release ManagementRoot-Cause AnalysisImpact AnalysisTechnical DocumentationSoftware Delivery Pipeline ImprovementProblem DiagnosisCreative Problem-SolvingEnd-To-End Systems Development Life CycleNetwork And Internet Technology Concepts

Soft Skills

Excellent Customer Service SkillsEffective CommunicationTeamworkTime-Management SkillsAttention To Detail

Tools & Technologies

ServiceNowSplunkDynatraceApigeeTFS/Azure DevOpsMicrosoft Office

Industry Keywords

Web Server TechnologiesDatabase TechnologiesData Center OperationsMicrosoft EnvironmentsContinuous Improvement

Tech Stack

Tools & technologies

AzureLinuxServiceNowSplunkTFS

About the role

Key responsibilities & impact

Support critical production applications and resolve production issues
Troubleshoot nonproduction and production environments relating to code deployment and application releases
Address major incidents and critical application-system issues
Monitor and resolve requests in the ASE ServiceNow queue
Perform daily maintenance at the beginning and end of shifts
Resolve issues identified through maintenance or automation results
Collaborate with developers to ensure availability, performance, security, and maintainability requirements
Troubleshoot Windows Server and Linux operating systems to determine root causes
Bridge development and operations through software-engineering-based systems support and administration
Improve efficiencies in the software delivery pipeline
Investigate and resolve server-infrastructure issues
Perform impact analysis and drive root-cause remediation across application and infrastructure tiers
Facilitate real-time and offline triage and engage vendors as needed
Provide technical oversight and execute infrastructure upgrades
Create clear technical documentation
Maintain relationships with stakeholders, business teams, incident/problem managers, technical support, and development teams
Deliver performance metrics and support continual service improvement
Coordinate root-cause analysis, document workarounds and known errors, and implement incident-prevention improvements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Software Engineering, or equivalent field, or equivalent work experience — Required
5–9 years’ experience supporting web-based applications using relevant technology architectures — Required
Knowledge of end-to-end systems development life cycles, including waterfall, iterative, and modern approaches
Understanding of network and internet technology concepts, web server technologies, database technologies, Microsoft environments, and data center operations
Excellent customer service skills
Effective communication with technical and non-technical individuals
Ability to collaborate in a dynamic, continuous-improvement environment
Technical and/or industry knowledge sharing
Problem-solving, teamwork, and time-management skills
Experience with problem diagnosis and creative problem-solving
Ability to learn rapidly and master diverse technologies and techniques
Ability to manage multiple tasks and client commitments concurrently
Strong attention to detail
Ability to lead and take ownership and responsibility
Ability to engage in technical conversations with technical support groups
Legally authorized to work in the United States full-time without employer sponsorship
Preferred experience with PowerShell, C# automation, Splunk, Dynatrace, Apigee, TFS/Azure DevOps, Windows Server, Linux Server, and Microsoft Office

Benefits

Comp & perks

Fair and competitive rewards package
Benefits designed to support employees, their families, and well-being
Inclusive and accessible application process
Reasonable accommodations for individuals with disabilities