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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process modelling, requirements development, and impact assessment, with a strong analytical mindset to support strategic and operational improvements. Proficient in stakeholder management and adept at utilizing both agile and waterfall methodologies in project environments.
Highest-signal resume keywords
Business Process ModellingRequirements DevelopmentAgile MethodologyWaterfall MethodologyDebt Manager
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ModellingAnalytical SkillsImpact AssessmentInvestigation TechniquesChange Management
Soft Skills
Stakeholder ManagementProblem-SolvingCommunication
Tools & Technologies
CACSFinancial Support Systems
Industry Keywords
Project ManagementTransformation ProgrammeProcess SimplificationObsolescence Reduction
About the role
Key responsibilities & impact- Understand business change needs and translate them into specific project requirements
- Act as a key interface between business sponsors, stakeholders, technology and delivery teams
- Use data capture, modelling and analysis to ensure business needs are addressed by project outputs
- Facilitate stakeholder interaction and alignment
- Participate in the project design process from design approval through functional design completion
- Produce written documentation supporting analysis
- Report findings and present them to stakeholders
- Challenge and scrutinise the selected approach and change delivery
- Determine and agree the best method for introducing change to the business
- Define the analysis approach in line with the programme’s strategic vision and organisational methodology
- Use data modelling to analyse findings and create strategic and operational improvement recommendations
- Support a multi-year Financial Support transformation programme, including TSB migration, new customer contact channels, process simplification and obsolescence reduction
Requirements
What you’ll need- Excellent knowledge of investigation techniques, business process modelling, requirements development and impact assessment
- Experience operating in a project/programme environment
- Experience with agile and waterfall delivery methodologies
- Experience meeting deadlines
- Experience using Debt Manager, CACS and other Financial Support systems
- Excellent analytical and modelling skills
- Analytical mindset and evidence-based approach
- Ability to manage stakeholders and work under pressure on multiple projects with differing timeframes (preferred)
- Problem-solving skills, including breaking down complex problems, vetting assumptions, creating frameworks and testing hypotheses (preferred)
Benefits
Comp & perks- Wellbeing support across physical, mental, social and financial wellbeing pillars
- Access to wellbeing apps
- Discounted gym and fitness access
- Weekly online classes
- Flexible healthcare and mental health support
- Enhanced family leave
- Childcare options
- Tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities
- Opportunities to learn new skills and explore careers across Santander’s international network
- Hybrid working pattern