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Santander

Control Tower Support – Customer & Product Data Migration Team

Santander

. Support the Control Tower Lead with mobilisation and execution of the Migration Control Tower .

Posted 10/22/2026full-timeLondon • United KingdomMid-LevelSenior💰 £52,474 - £78,712 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in migration event governance and incident management, with a strong focus on coordinating multiple teams and priorities effectively. Proficient in using runbook and dashboard tools to ensure accurate tracking and communication throughout the migration process.

Highest-signal resume keywords
Migration Event GovernanceRunbook And Dashboard ToolsIncident ManagementStrong Organisation And PrioritisationConcise Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Migration OperationsPMO ExperienceIncident CoordinationDependency ManagementDecision ManagementEvidence ManagementWar Room ProcessesPost-Event ClosureEnd-To-End Migration StrategyReal-Time Coordination
Soft Skills
Attention To DetailCalm Under PressureMethodical Approach
Certifications & Qualifications
Project Management Qualification

About the role

Key responsibilities & impact
  • Support the Control Tower Lead with mobilisation and execution of the Migration Control Tower
  • Provide accurate integrated runbook tracking
  • Collect status updates
  • Control dependencies and issues
  • Log decisions
  • Manage communications
  • Complete post-event closure
  • Support the safe migration of TSB customers and products onto Santander platforms
  • Help define and execute the end-to-end migration strategy
  • Co-ordinate multiple teams and priorities in real time

Requirements

What you’ll need
  • Migration event governance (Required)
  • Relevant migration, operations, PMO or incident co-ordination experience (Required)
  • Experience with runbook and dashboard tools (Required)
  • Incident, dependency, decision and evidence management (Required)
  • War room processes (Required)
  • Strong organisation and prioritisation (Required)
  • Excellent attention to detail (Required)
  • Concise communication (Required)
  • Ability to co-ordinate multiple teams and priorities in real time (Required)
  • Calm and methodical under pressure (Required)
  • Project or service management qualification (Preferred)
  • Willingness to attend the office at least 12 days per month
  • For visa sponsorship, personal employee immigration and relocation costs may be the candidate's responsibility

Benefits

Comp & perks
  • Competitive rewards that reflect the real impact you make and the value you bring
  • Wellbeing partners and access to wellbeing apps
  • Discounted gym and fitness access
  • Weekly online classes
  • Flexible healthcare and mental health support
  • Enhanced family leave
  • Childcare options
  • Tailored wellbeing support
  • Volunteering opportunities
  • Global growth opportunities to shape your career, learn new skills and explore opportunities across the international network
  • Hybrid working pattern
  • Santander will pay mandatory government fees required for visa sponsorship