FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service across various channels, including face-to-face, telephone, and video interactions. Proficient in supporting customers with financial products and fostering strong relationships through personalized service.
Highest-signal resume keywords
Customer Service ExcellenceFinancial Product SupportCollaborative Team EnvironmentDigital Self-Service EncouragementOnsite Training Completion
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationProblem SolvingRelationship Building
Tools & Technologies
Mobile Banking PlatformsOnline Banking PlatformsIn-Branch Technology
Industry Keywords
Personal BankingCustomer EngagementCustomer Queries ResolutionService Delivery ImprovementHybrid Working Pattern
About the role
Key responsibilities & impact- Support personal banking customers across face-to-face, telephone, and video channels
- Help customers build confidence using mobile and online banking platforms
- Understand customer needs and identify suitable products and services
- Resolve customer queries and provide clear, practical solutions
- Build lasting customer relationships through personalised service and regular engagement
- Encourage digital self-service using customer devices and in-branch technology
- Collaborate with colleagues to deliver a consistent, high-quality customer experience
- Identify opportunities to improve customer support and service delivery
- Complete full-time onsite training before following the hybrid working pattern
Requirements
What you’ll need- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment
- Right to work in the UK to commence employment with Santander
- Ability to attend the office at least 12 days per month after completing full-time onsite training
Benefits
Comp & perks- £500 flexible benefit allowance
- £500 annual cash allowance to spend on benefits
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service
- Option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments
- Employer pension contributions of 8% of salary, increasing up to 12.5% if the employee contributes
- Option to take some pension contributions in cash
- Company-funded death-in-service benefit and income protection insurance
- Discounted additional life assurance and critical illness cover
- Santander share plans
- Staff versions of Edge Current Accounts and Credit Cards with no fees
- Discounts on Santander products and services
- Wellbeing apps, discounted gym and fitness access, weekly online classes, flexible healthcare, and mental health support
- Enhanced family leave, childcare options, and tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities, career development, and opportunities to learn new skills