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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end pipeline for AI-enabled change, including discovery, implementation, and adoption. Proficient in using tools like ChatGPT and Microsoft Copilot, with a strong focus on measurable outcomes and stakeholder collaboration.
Highest-signal resume keywords
AI-Enabled Change DeliveryStakeholder CollaborationAnalytical SkillsProject ManagementAgile Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Use Case DevelopmentOutcome MeasurementPrompt DesignValue Realisation TrackingBusiness Case Development
Soft Skills
Influencing SkillsFacilitation SkillsOrganisational SkillsCommunication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft CopilotChatGPTJiraMaisa Platform
Certifications & Qualifications
Prince2APMP
Industry Keywords
Responsible AI PrinciplesData ProtectionHuman OversightOutput ValidationModel Monitoring
About the role
Key responsibilities & impact- Own the end-to-end pipeline for the Central Controls Office Gen AI roadmap, from gathering use cases through delivery into BAU
- Own the framework and pipeline for gathering, measuring and scoping submitted use case ideas
- Lead discovery and feasibility assessments to define business problems, evaluate Gen AI suitability and determine delivery routes across Copilot and Maisa
- Work with SMEs to define problem statements, target outcomes, requirements, success measures and acceptance criteria
- Define and agree baseline measures, expected benefits, costs and success criteria for each use case
- Track realised value following implementation
- Use discovery and pilot evidence to recommend scaling, refining, pausing or stopping use cases
- Coordinate iterative design, prompt or worker development, functional testing, user-acceptance testing and remediation
- Ensure outputs are accurate, reliable and suitable for business use
- Ensure human-in-the-loop reviews, test evidence, exception handling and exit criteria are agreed before implementation
- Coordinate governance requirements and maintain a clear evidence trail
- Manage delivery dependencies and capacity across business SMEs, AI specialists and external delivery resources
- Escalate constraints and agree recovery actions
- Develop and deliver adoption and capability plans to help CCO colleagues use approved Gen AI tools confidently, effectively and responsibly
- Use user feedback, usage insight and skills assessments to inform adoption and capability plans
Requirements
What you’ll need- Experience of delivering technology, data, or AI-enabled change from discovery and requirements through testing, implementation, adoption and BAU handover. (Required)
- Experience of working within multidisciplinary teams comprising business SMEs, technical specialists, risk and governance stakeholders. (Required)
- Comfortable working in a fast-moving environment with the ability to navigate ambiguity. (Required)
- Great planning, prioritisation and organisational skills, with a proactive approach to managing delivery, resolving issues and balancing competing priorities. (Required)
- Focused mindset with the judgement to stop or redirect work where the evidence does not support further effort. (Required)
- Great influencing and facilitation skills, with the confidence to challenge assumptions and negotiate priorities (Required)
- Great written and verbal communication skills including the ability to produce concise updates and clear delivery documentation. (Required)
- Excellent analytical and presentation skills, including the ability to communicate delivery status, risks, decisions and benefits clearly through PowerPoint (Required)
- Practical experience of using ChatGPT and/or Microsoft Copilot for business activities, including prompt design, evaluation of outputs and iterative refinement. (Required)
- Experience of defining measurable outcomes, building business cases or benefit hypotheses and tracking value realisation. (Preferred)
- Experience of working in an Agile environment, managing backlogs, prioritisation, dependencies and releases. (Preferred)
- Experience of managing a pipeline of competing initiatives and applying transparent prioritisation criteria. (Preferred)
- Experience of driving adoption and embedding new tools, processes or ways of working. (Preferred)
- Prince2, APMP or equivalent formal project management qualification (Preferred)
- Understanding of responsible AI principles, including data protection, human oversight, output validation, access management and model monitoring. (Preferred)
- Experience of backlog and workflow-management tools such as Jira (Preferred)
- Working knowledge of Maisa platform including digital-worker design and testing (Preferred)
Benefits
Comp & perks- Competitive rewards
- Wellbeing partners and access to wellbeing apps
- Discounted gym and fitness access
- Weekly online wellbeing classes
- Flexible healthcare and mental health support
- Enhanced family leave
- Childcare options
- Tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities
- Learning new skills and career development
- Hybrid working pattern
- Santander will pay employer mandatory government fees required for visa sponsorship