High Risk Relationships Management Team Manager

Santander

. Lead and develop a team of Analysts responsible for end-to-end management and oversight of High Risk Relationship activities across Retail Banking .

Posted 11/11/2026full-timeMilton Keynes • United KingdomMid-LevelSenior💰 £54,318 - £81,478 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Financial Crime policies and regulations, with a strong focus on leadership, team development, and stakeholder management. Proven ability to manage complex cases while ensuring compliance with governance frameworks and delivering high-quality outcomes.

Highest-signal resume keywords

Financial Crime Risk ManagementLeadership ExperienceStakeholder ManagementGovernance and Control FrameworksAnalytical and Decision-Making Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Crime PoliciesAnti-Money LaunderingSanctionsAnti-Bribery & CorruptionOutcomes TestingRisk ManagementReportingManagement Information ProductionRegulatory EngagementProcess Improvement

Soft Skills

People LeadershipCoachingOrganizational SkillsProblem SolvingInfluencing Skills

Certifications & Qualifications

ICA Qualification

Industry Keywords

Financial CrimeRisk AppetiteCustomer Risk ManagementGovernance FrameworksHigh Risk Relationship Management

About the role

Key responsibilities & impact

Lead and develop a team of Analysts responsible for end-to-end management and oversight of High Risk Relationship activities across Retail Banking
Provide people leadership, set clear expectations, develop capability and foster a high-performing and engaged team culture
Manage and oversee complex customer cases
Ensure decisions align with Financial Crime Policy, Risk Appetite and regulatory requirements
Act as a Subject Matter Expert for Financial Crime policies, procedures, risk appetite and customer risk management
Provide guidance and challenge to stakeholders across the business
Ensure activities are delivered within agreed service levels and governance frameworks
Maintain high standards of quality, accuracy and customer outcomes
Produce and present Management Information, insights and recommendations to senior stakeholders and governance forums
Support Santander UK in identifying, deterring, detecting and disrupting financial crime risks

Requirements

What you’ll need

Comprehensive knowledge and practical working experience of Financial Crime policies, regulation and legislation, including Anti-Money Laundering, Sanctions and Anti-Bribery & Corruption
Proven leadership experience within a Financial Crime environment
Experience managing teams, developing capability and driving high performance through coaching, development and effective people leadership
Experience operating within governance and control frameworks, including risk management, reporting and regulatory engagement
Ability to manage multiple priorities, make informed decisions and deliver outcomes within challenging timescales
Experience in outcomes testing to review and test case outcomes
ICA qualification or other recognised Financial Crime qualification preferred but not mandatory
Financial Crime risk management and regulatory knowledge
Stakeholder management and influencing skills
Leadership and people development
Governance, reporting and MI production
Planning, organisation and prioritisation skills
Solid analytical and decision-making capability
Stakeholder management skills
Ability to manage multiple priorities and activities
Exceptional problem solving, organisational and process improvement skills
Role is site-based with hybrid working; colleagues are expected to attend the office at least 12 days per month

Benefits

Comp & perks

Wellbeing support through physical, mental, social and financial wellbeing partners
Access to wellbeing apps
Discounted gym and fitness access
Weekly online classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support
Volunteering opportunities
Global growth opportunities
Hybrid working pattern