Operations Analyst – User Functional Testing, Customer Delivery and Operations

Santander

. Lead analysis and definition of User Acceptance Testing requirements, including test scope, test script creation, and test data preparation .

Posted 11/9/2026full-timeMilton Keynes • United KingdomMid-LevelSenior💰 £35,452 - £53,178 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in User Acceptance Testing within financial services, with a strong focus on assessing changes against business requirements and delivering high-quality outcomes. Proficient in stakeholder management, agile methodologies, and the use of testing management tools to enhance testing processes and governance.

Highest-signal resume keywords

User Acceptance TestingFinancial Crime Operational ProcessesTesting Management ToolsStakeholder ManagementAgile Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test Script CreationTest Data PreparationAnalytical SkillsTechnical Documentation InterpretationTesting Solution Design

Soft Skills

Communication SkillsProblem-Solving SkillsInterpersonal SkillsCollaborative ApproachRelationship-Building Skills

Tools & Technologies

JIRAXray

Industry Keywords

Financial ServicesDeployment ReadinessTesting GovernanceRisk IdentificationOperational Teams

About the role

Key responsibilities & impact

Lead analysis and definition of User Acceptance Testing requirements, including test scope, test script creation, and test data preparation
Review and interpret functional and technical solution documentation
Validate delivered changes against business requirements for Model Office and User Acceptance Testing
Plan and deliver testing activities independently while managing changing priorities
Build and maintain relationships with operational teams, project stakeholders, and senior leaders
Coordinate business engagement and formal sign-off processes
Assess deployment readiness, challenge entry and exit criteria, identify risks, and escalate issues
Manage testing incidents through accurate logging and tracking
Produce and communicate testing management information to product and project stakeholders
Collaborate with Product Owners, Architects, delivery teams, and third-party suppliers
Identify opportunities to improve testing processes, governance, and quality standards across Financial Crime

Requirements

What you’ll need

Experience delivering User Testing across financial services, with knowledge of Partenon and other core operational or third-party systems. (Preferred)
Excellent understanding of Financial Crime customer operational processes and ability to assess change against business requirements. (Required)
Hands-on experience using testing management tools such as JIRA and Xray. (Preferred)
Agile delivery and engineering leadership. (Desired)
Good analytical and technical skills, with ability to interpret complex functional and technical documentation and identify risks or issues. (Required)
Ability to design practical, scalable testing solutions and drive activities through the full delivery lifecycle. (Required)
Excellent stakeholder management and communication skills. (Required)
Proactive, collaborative approach with good problem-solving skills and commitment to high-quality outcomes in an agile environment. (Required)
Excellent interpersonal and relationship-building skills, ability to work across cultural boundaries and collaborate with diverse internal and external teams. (Required)
Right to work in the UK

Benefits

Comp & perks

Wellbeing partners and access to wellbeing apps
Discounted gym and fitness access
Weekly online wellbeing classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support
Volunteering opportunities
Global growth opportunities
Professional development and learning opportunities