Risk Assurance Consultant – Financial Crime, Customer Outcomes, NFR Governance

Santander

. Deliver Competence Management operational activities accurately in line with approved procedures, controls, service levels and regulatory requirements .

Posted 10/23/2026full-timeMilton Keynes • United KingdomMid-LevelSenior💰 £31,785 - £47,677 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Competence Management, Regulatory Requirements, and Compliance, with a strong focus on maintaining accurate records and delivering high-quality stakeholder support. Proficient in data management and reporting, with excellent organizational and analytical skills.

Highest-signal resume keywords

Competence ManagementRegulatory RequirementsData ManagementStakeholder SupportMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Record-KeepingAudit TrailsReporting SkillsAnalytical SkillsProblem-Solving Skills

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaboration SkillsCustomer Service Orientation

Industry Keywords

Risk ManagementGovernanceComplianceCertification ProcessesInsurance Good Repute

About the role

Key responsibilities & impact

Deliver Competence Management operational activities accurately in line with approved procedures, controls, service levels and regulatory requirements
Manage Certification, Insurance Good Repute, Regulatory activities, control notifications and stakeholder support processes
Maintain complete, accurate and auditable records, evidence and documentation
Monitor competence management controls, track completion, follow up outstanding actions and support remediation
Identify, investigate and escalate exceptions, data quality issues, overdue actions and cases requiring formal review or decision-making
Support regulatory reporting and data submission activities
Provide guidance and responsive support to Business Units and stakeholders on competence management requirements and processes
Develop knowledge of competence management, regulatory requirements and business processes
Take ownership of personal development and performance

Requirements

What you’ll need

Experience working in an operational, risk, governance, compliance or competence management environment
Experience managing a varied workload, prioritising tasks and meeting deadlines within agreed service levels
Experience maintaining accurate records, audit trails and evidence in line with procedural requirements
Experience providing support and guidance to stakeholders while delivering high-quality internal customer service
Relevant risk, compliance, governance or competence management experience
Willingness to undertake role-specific training and accreditation requirements
English language required
Working knowledge of competence management procedures, controls and governance requirements
Knowledge of Certification, Insurance Good Repute, Regulatory and unlicensed activity processes, or ability to develop this knowledge quickly
Data management, record-keeping and reporting skills with attention to detail and accuracy
Proficiency in Microsoft Office applications
Excellent written and verbal communication skills
Excellent organisational skills and ability to manage priorities, meet deadlines and follow through on actions
Analytical and problem-solving skills, including identifying anomalies, assessing risks and escalating issues
Ability to collaborate, build positive relationships, share knowledge and deliver excellent stakeholder service

Benefits

Comp & perks

Wellbeing partners and access to wellbeing apps
Discounted gym and fitness access
Weekly online wellbeing classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support for different life stages
Volunteering opportunities
Global growth opportunities
Hybrid working pattern