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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational risk management, governance frameworks, and control effectiveness within financial services, with a strong ability to engage stakeholders and drive outcomes across complex organizational structures.
Highest-signal resume keywords
Operational Risk ManagementGovernance Framework DesignStakeholder ManagementAnalytical SkillsCustomer Journey Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk Control FrameworksGovernance ArrangementsManagement Information DevelopmentControl Standards DefinitionEscalation ProcessesRACI ModelsOperational Risk IdentificationControl Gap AnalysisRemediation Activity PrioritizationCross-Functional Program Leadership
Soft Skills
Communication SkillsPresentation SkillsInfluencing SkillsLeadership Through AmbiguityEngagement Skills
Certifications & Qualifications
Professional Risk QualificationCompliance QualificationAudit QualificationGovernance Qualification
Industry Keywords
Financial ServicesNon-Financial RiskConduct RiskRegulated EnvironmentControl Environment Improvements
About the role
Key responsibilities & impact- Mobilise and deliver a bank-wide Account Blocks Journey & Control Framework
- Establish end-to-end journey ownership, governance arrangements and RACI models across the account block lifecycle
- Create and maintain an inventory of account block types, controls, ownership, systems, MI and associated risks
- Define minimum control standards, service levels, escalation processes and evidence requirements
- Drive cross-functional engagement with business, operational and risk stakeholders
- Develop management information and monitoring approaches for control effectiveness and customer outcomes
- Identify control gaps, operational risks and improvement opportunities
- Support prioritisation of remediation activity
- Provide governance updates and recommendations to senior leadership and risk committees
Requirements
What you’ll need- Significant experience in operational risk, non-financial risk, governance, controls, conduct risk or customer journey management within financial services
- Experience leading complex cross-functional programmes involving multiple business areas and stakeholders
- Degree level qualification or equivalent professional experience
- English language proficiency
- Great understanding of risk and control frameworks within a regulated financial services environment
- Experience designing governance frameworks, operating models and accountability structures
- Excellent stakeholder management and influencing skills across all organisational levels
- Great communication and presentation skills, including preparing material for executive governance forums
- Ability to lead through ambiguity and drive outcomes across complex organisational structures
- Experience working with regulators, audit teams or assurance functions on control environment improvements (Preferred)
- Professional Risk, Compliance, Audit or Governance qualification (Preferred)
- Excellent analytical and MI development capabilities (Preferred)
Benefits
Comp & perks- Wellbeing partners and access to wellbeing apps
- Discounted gym and fitness access
- Weekly online wellbeing classes
- Flexible healthcare and mental health support
- Enhanced family leave
- Childcare options and tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities
- Hybrid working pattern
- Santander pays mandatory government fees required for visa sponsorship