Sales and Service Banker

Santander

. Serve as a trusted advisor to customers by understanding financial needs and goals .

Posted 10/30/2026full-timeNew York City • New York • United StatesJunior💰 $34,500 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building skills and exceptional customer service while providing tailored banking and financial solutions. Proficient in cash handling, compliance with regulatory requirements, and utilizing digital banking tools to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceRelationship-Building SkillsSales Techniques ApplicationDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingSales TechniquesCross-Selling ProductsPortfolio ManagementTeller Transactions Processing

Soft Skills

Excellent Communication SkillsTeam CollaborationAttention to DetailProblem ResolutionTrustworthy Professional Image

Tools & Technologies

Digital Banking ToolsMicrosoft Office

Industry Keywords

Retail BankingFinancial ServicesCustomer ExperienceRegulatory ComplianceFraud Prevention

About the role

Key responsibilities & impact

Serve as a trusted advisor to customers by understanding financial needs and goals
Provide tailored banking, lending, and investment solutions
Deliver exceptional customer service while minimizing risk and defending against fraud
Process teller transactions, including deposits, withdrawals, and transfers
Identify cross-sell opportunities and grow banking relationships through branch activities, account support, portfolio management, and partner referrals
Develop and maintain strong client relationships
Collaborate with team members and partners to achieve branch goals and sales targets
Resolve customer concerns and provide timely resolutions
Educate customers on digital banking tools and self-service options
Communicate with customers in person, by phone, and through digital channels
Handle cash and maintain accurate cash drawer balances
Assist with custodianship, audits, and other operational tasks
Ensure compliance with regulatory requirements and internal risk and fraud policies
Support nearby branch locations when required by business necessity

Requirements

What you’ll need

High school diploma or GED required
12+ months experience selling products and/or services, OR 6+ months experience in retail banking sales, financial services sales, or consultative relationship sales, OR 6+ months demonstrated successful Santander experience related to the role, with required endorsement
6+ months customer service experience within a high-volume, fast-paced, constantly changing environment
6+ months cash handling experience
Established relationship-building skills focused on customer experience and loyalty
Excellent customer service skills
Ability to learn and apply sales techniques
Experience cross-selling products and services
Ability to work collaboratively in a team-oriented environment
Excellent verbal and written communication, consultative, and influence skills
Ability to maintain a credible, trustworthy, and professional image
Proficiency using digital tools and technology
Ability to follow directions, policies, and procedures
Ability to identify and escalate risk concerns
Accuracy and attention to detail
Ability to work in a fast-paced environment and manage multiple priorities
Computer proficiency and basic math skills
Ability to work branch hours, including weekends and evenings
Legally authorized to work full-time in the United States without employer sponsorship
Microsoft Office experience preferred
Bachelor's degree in a related field or equivalent demonstrated through work experience, training, military service, or education preferred

Benefits

Comp & perks

Fair and competitive rewards package
Benefits designed to support employees, their families, and well-being