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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong fraud investigation experience with a focus on transactional fraud claims, alongside excellent communication and analytical skills to support customer outcomes and enhance fraud prevention measures.
Highest-signal resume keywords
Fraud Investigation ExperienceAnalytical SkillsCustomer Service SkillsCoaching and CollaborationProcess Improvement Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud AnalysisDecision MakingComplex Case AssessmentFraud PreventionFraud Detection
Soft Skills
Communication SkillsProblem-Solving AbilitiesAttention to DetailEmpathyRelationship Building
Industry Keywords
Transactional Fraud ClaimsStakeholder EngagementChange InitiativesOperational ProcessesCustomer Outcomes
About the role
Key responsibilities & impact- Investigate complex and high-value fraud claims
- Gather and analyse information from multiple sources
- Make fair and evidence-based decisions
- Support customers and colleagues with expert guidance
- Handle complex fraud matters professionally and sensitively
- Act as a subject matter expert for the team
- Provide support, coaching and knowledge sharing
- Support change initiatives, process improvements and best practices
- Build relationships with internal and external stakeholders
- Deliver positive customer outcomes and minimise fraud losses
- Strengthen fraud prevention and detection capabilities
Requirements
What you’ll need- Strong fraud investigation experience, ideally within transactional fraud claims
- Ability to assess complex cases and make sound decisions
- Excellent communication and customer service skills
- Confidence explaining complex fraud matters clearly and empathetically
- Strong analytical and problem-solving abilities
- Curious mindset and attention to detail
- Proven ability to support, coach and collaborate with colleagues
- Ability to contribute to team performance and shared objectives
- Continuous improvement mindset
- Passion for enhancing customer outcomes, operational processes and fraud controls
- Must be based within reasonable travelling distance of Sunderland, Birmingham, Chelmsford, Swansea or Edinburgh
- Ability to travel to the Sunderland Hub for monthly touchdown days
Benefits
Comp & perks- 6 M Secondment
- Hybrid working model with flexibility to balance working from home and key sites
- 35-hour working week
- Rotating shift pattern between 8am and 8pm, Monday to Sunday
- Monthly touchdown days at the Sunderland Hub
- Accessible, fair and welcoming recruitment experience
- Reasonable accommodations for individuals with disabilities