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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in risk management, control design, and compliance within customer service environments, utilizing strong analytical skills to enhance customer and colleague experiences. Proficient in fostering a culture of risk awareness and continuous improvement while ensuring adherence to regulatory requirements.
Highest-signal resume keywords
Risk Management Framework (RMF)Risk AssessmentControl DesignRegulatory ComplianceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk IdentificationRisk MitigationControl ActivityEvent ManagementData Analysis
Soft Skills
Stakeholder ManagementCollaborationOrganizational Skills
Industry Keywords
Customer ExperienceGood OutcomesCommercialityContinuous ImprovementRegulatory Requirements
About the role
Key responsibilities & impact- Support delivery and embedding of risk, control and compliance activity
- Strengthen risk mitigation and maintain effective controls aligned to the Risk Management Framework (RMF)
- Contribute insight, data and practical support to agreed initiatives
- Help leadership teams understand risks, controls and downstream impacts
- Support risk assessments, event management and control activity
- Use data and insight to identify friction points affecting customer and colleague experience
- Support improvements in Customer Experience, Good Outcomes, Commerciality and Risk
- Foster a culture of risk awareness, continuous improvement and regulatory compliance across Customer Service
Requirements
What you’ll need- Experience providing risk and control support within a customer service or operational environment, aligned to risk and compliance frameworks
- Ability to identify, assess and mitigate risks
- Experience supporting effective control design, event management and accurate risk profiling
- Strong analytical skills using data and insight to identify risks, improve controls and enhance customer and colleague experience
- Understanding of relevant regulatory requirements and ability to support compliance with applicable laws, regulations and standards
- Strong organisational, stakeholder management and collaboration skills
- Ability to support change initiatives and deliver risk, control and compliance outcomes
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Benefits
Comp & perks- Recognition and rewards for employee contributions
- Accessible, fair and welcoming recruitment experience
- Reasonable accommodations for individuals with disabilities
- Flexible location