VP, Trade Floor Support

Santander

. Build relationships and serve as a trusted advisor for technology solutions supporting Front Office and trading-floor Global Markets users .

Posted 10/23/2026full-timeNew York City • New York • United StatesLead💰 $145,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-availability technology support for trading environments, with a strong focus on troubleshooting and resolving issues across various trading applications. Proficient in managing incidents, coordinating with teams, and implementing ITIL practices to ensure optimal performance and reliability.

Highest-signal resume keywords

Expert-Level Windows Operating System SupportActive Directory and Group Policy ManagementMarket-Data Platform Support (Bloomberg)ITIL Incident and Change ManagementPowerShell or Python Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trading Floor End User Technology SupportProduction Application SupportTCP/IP and DNS TroubleshootingSCCM AdministrationConfiguration Management Database (CMDB) Management

Soft Skills

Interpersonal SkillsCommunication Skills

Tools & Technologies

Microsoft 365/ExchangeCitrix/VDIRemote AccessThin ClientsVirtual Machines

Certifications & Qualifications

CompTIA A+ Certification

Industry Keywords

Global MarketsFront OfficeTrading ApplicationsBusiness Continuity Management (BCM)Incident Management

Tech Stack

Tools & technologies

CitrixDNSPythonTCP/IP

About the role

Key responsibilities & impact

Build relationships and serve as a trusted advisor for technology solutions supporting Front Office and trading-floor Global Markets users
Provide high-availability technology support in business-critical trading environments
Respond rapidly to technical and functional issues across trading applications and asset classes, including Bloomberg, Market Axxess, ION, and Murex
Work directly with traders and Front Office teams to diagnose issues and provide technology solutions
Monitor systems and proactively troubleshoot back-end issues and availability risks
Provide end-to-end support and configuration for trading systems
Investigate incidents, manage issues through resolution, and coordinate with application owners, technology teams, development teams, and vendors
Track outstanding issues and maintain ownership, communication, and follow-up
Partner with Front Office management on SLAs, capacity, performance, and BCM planning
Assess planned changes affecting trading application functionality or availability
Maintain inventory, request, incident, purchasing, CMDB, and asset records
Act as primary point of contact for Trade Floor technology matters
Install, maintain, and troubleshoot computers, thin clients, virtual machines, hardware, software, IP telephony, and telecommunications equipment
Perform desktop and telephone hardware moves, adds, and changes
Develop custom technology solutions for the office and Trade Floor
Create written training and user guidance
Support market-data platforms, vendor integrations, Excel plug-ins, entitlements, connectivity, and OMS/EMS workflows
Troubleshoot Active Directory, Group Policy, Microsoft 365/Exchange, Citrix/VDI, remote access, multi-monitor workstations, TCP/IP, DNS, and network connectivity
Perform onboarding, access provisioning coordination, software installations and upgrades, workstation builds, hardware deployments, and desk moves
Apply ITIL incident, problem, change, and configuration-management practices
Use PowerShell and/or Python scripting and automation to improve diagnostics and support efficiency
Participate in change validation, disaster-recovery/business-continuity exercises, and after-hours or on-call coverage

Requirements

What you’ll need

Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education — Required
9+ years of experience with client (PC) technologies and support services — Required
3+ years of Trading Floor End User Technology (EUT) support experience — Preferred
3+ years of production application support experience — Preferred
Expert-level Windows operating system support and troubleshooting skills
Strong interpersonal and communication skills
Hands-on experience with Active Directory and Group Policy
Working knowledge of Microsoft 365/Exchange, Citrix/VDI, remote access, TCP/IP, and DNS
Experience supporting market-data platforms and integrations; Bloomberg required
Experience supporting OMS/EMS or other Front Office trading workflows
Working knowledge of ITIL practices, including incident, problem, change, and configuration/CMDB management
PowerShell, Python, or other scripting/automation experience — Preferred
Ability to provide scheduled after-hours, change-window, or on-call support
SCCM administration experience — Preferred
CompTIA A+ certification — Preferred
Legally authorized to work in the United States full-time without employer sponsorship

Benefits

Comp & perks

Competitive rewards package
Benefits supporting employees, their families, and well-being
Inclusive and accessible application process
Reasonable accommodations for individuals with disabilities