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SAP

Client Delivery Manager

SAP

. Serve as the primary point of contact for SAP NS2 cloud customers .

Posted 11/4/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $99,900 - $216,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing SAP cloud customer engagements, including onboarding, service delivery, and relationship management. Proficient in SAP cloud solutions, project management, and cross-functional collaboration to drive customer success and satisfaction.

Highest-signal resume keywords
SAP Cloud Solutions ExpertiseCustomer Engagement ManagementSAP Basis ExperienceProject Management SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SAP BasisSAP HECS/4HANACloud ERPNetworkingHA/DRIntegrationsSAP IT Operations StandardsEngagement ManagementService Delivery
Soft Skills
Relationship BuildingProblem-Solving MindsetLeadership SkillsOrganizational SkillsInterpersonal Skills
Tools & Technologies
AWSAzureGoogle CloudSAP CoESolution Manager ALMITIL 4
Certifications & Qualifications
SAP Basis CertificationITIL 4 Certification
Industry Keywords
SAP ConsultingCloud AdoptionCustomer OnboardingService ReportingBusiness Reviews

Tech Stack

Tools & technologies
AWSAzureCloudERP

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for SAP NS2 cloud customers
  • Drive end-to-end customer engagement from contract signature through renewal
  • Lead customer onboarding and continuous service delivery
  • Initiate release and maintenance projects
  • Provide architecture guidance and governance coaching
  • Manage customer relationships and renewal initiation
  • Identify and support cross-selling, upselling, renewal, and SLA management opportunities
  • Build quarterly business reviews and balanced scorecards
  • Develop service and business plans aligned with customer needs and SAP NS2’s cloud strategy
  • Orchestrate delivery lifecycles, including scope, budget, milestones, releases, maintenance, and long-term account vision
  • Maintain customer IT calendars and monthly service reporting
  • Execute Enhanced Managed Services and Cloud Application Services
  • Develop stabilization and recovery paths for critical customer situations with MCC and OCC teams
  • Collaborate with sales, delivery units, cloud operations, Mission Control Center, and executive stakeholders
  • Guide customers through cloud adoption, standardization, and transformation toward SAP NS2 Cloud Solutions

Requirements

What you’ll need
  • Must be a U.S. Person; NS2 does not offer visa sponsorship for this role
  • 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles
  • 5+ years of SAP Basis and/or infrastructure operations or development experience
  • Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA
  • Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients
  • Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models
  • Foundational knowledge of cloud and SAP operations, including networking, HA/DR, and integrations
  • SAP Basis experience and/or certification with AWS, Azure, or Google Cloud
  • Bachelor’s degree in a related field
  • Strong communication skills for technical and executive audiences
  • Engagement management, relationship building, and de-escalation strengths
  • Ability to multitask across several engagements with a proactive, problem-solving mindset
  • Leadership, organizational, and interpersonal skills for cross-functional collaboration
  • Knowledge or certification in SAP IT operations standards, including ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, or FRUN
  • Internal transfers require manager’s approval

Benefits

Comp & perks
  • Flexible working models
  • Health and well-being focus
  • Accessibility accommodations and special assistance
  • Variable incentive opportunities, subject to relevant plans and policies
  • Additional benefits, subject to relevant plans and policies
  • Employee Referral Program for eligible permanent roles