IT Specialist

• Act as a trusted technical and delivery advisor in safeguarding and optimizing customer investment into GCO
• Own customer landscapes and advise on critical and complex landscape changes during lifecycle management
• Collaborate with GCO internal service delivery teams to provide quality services throughout the customer lifecycle
• Serve as the primary contact for customers regarding technology and cloud service delivery discussions
• Run regular stakeholder cadences and manage service delivery expectations
• Act as the first escalation point
• Lead technical discussions with customers and orchestrate SAP delivery experts as required
• Understand interdependencies within and beyond GCO-managed customer landscapes
• Support Account and TechOps teams with execution of service delivery plans and calendars
• Analyze customer technical requirements, coordinate GCO Delivery teams, and drive topics to resolution
• Present private offering intricacies, technical details, and engagement models to stakeholders
• Build customer-specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration
• Guide customers on Business Continuity, Security and Compliance, Networks, and related technical aspects
• Assess customer security and network requirements against SAP security architecture frameworks
• Conduct monthly technical and operational reviews against cloud architecture and roadmap progress
• Establish and drive resolution plans through completion
• Support migration roadmaps with partners, System Integrators, or SAP Professional Services

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Senior IT Technology Services Specialist