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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP S/4 HANA architecture, cloud computing in Azure, and technical delivery management. Capable of guiding customers on security, compliance, and infrastructure architecture while effectively collaborating with internal teams and stakeholders.
Highest-signal resume keywords
SAP S/4 HANA ArchitectureCloud Computing in AzureSAP HANA Database ManagementMicrosoft Certified: Azure FundamentalsBusiness Technology Platform (BTP)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
SAP S/4 HANA UpgradeSAP HANA Database ManagementAutomation Utilizing SAP LaMaTroubleshooting Production Performance IssuesSAP Billing and Revenue Innovation Management (BRIM)Infrastructure ArchitectureSecurity and Compliance GuidanceTechnical Managed ServicesCloud Roadmap DevelopmentLifecycle Management
Soft Skills
Stakeholder ManagementCollaborationTechnical Discussion LeadershipCustomer AdvisoryEscalation Management
Tools & Technologies
SAP LaMaAzureSAP CCSAP CMGCO Delivery Teams
Certifications & Qualifications
Microsoft Certified: Azure Fundamentals
Industry Keywords
Cloud ServicesBusiness ContinuityNetwork RequirementsTechnical Requirements AnalysisService Delivery Management
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Act as a trusted technical and delivery advisor in safeguarding and optimizing customer investment into GCO
- Own customer landscapes and advise on critical and complex landscape changes during lifecycle management
- Collaborate with GCO internal service delivery teams to provide quality services throughout the customer lifecycle
- Serve as the primary contact for customers regarding technology and cloud service delivery discussions
- Run regular stakeholder cadences and manage service delivery expectations
- Act as the first escalation point
- Lead technical discussions with customers and orchestrate SAP delivery experts as required
- Understand interdependencies within and beyond GCO-managed customer landscapes
- Support Account and TechOps teams with execution of service delivery plans and calendars
- Analyze customer technical requirements, coordinate GCO Delivery teams, and drive topics to resolution
- Present private offering intricacies, technical details, and engagement models to stakeholders
- Build customer-specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration
- Guide customers on Business Continuity, Security and Compliance, Networks, and related technical aspects
- Assess customer security and network requirements against SAP security architecture frameworks
- Conduct monthly technical and operational reviews against cloud architecture and roadmap progress
- Establish and drive resolution plans through completion
- Support migration roadmaps with partners, System Integrators, or SAP Professional Services
Requirements
What you’ll need- Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation; alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field and four (4) years of experience
- Four (4) years of experience involving SAP S/4 HANA architecture and design
- Four (4) years of experience involving SAP S/4 HANA upgrade and migration
- Four (4) years of experience involving SAP HANA Database management with scale out architecture
- Four (4) years of experience involving cloud computing in Azure
- Four (4) years of experience involving Automation (system restart and refresh) utilizing SAP LaMa
- Four (4) years of experience involving troubleshooting production performance issues and tuning
- Four (4) years of experience involving Business Technology Platform (BTP)
- Four (4) years of experience involving SAP Billing and Revenue Innovation Management (BRIM) support including SAP CC and CM
- Microsoft Certified: Azure Fundamentals certification required
- Up to 60% domestic travel to various unanticipated SAP offices and customer sites for implementations and workshops
Benefits
Comp & perks- Great benefits
- Flexible working models
- Health and well-being focus
- Employee Referral Program eligibility subject to policy
- Accessibility accommodations and special assistance for applicants with disabilities
- Variable incentive opportunities subject to applicable plans and policies