Call Center Representative

Sarnova

. Answer a high volume of incoming patient calls in a remote call center environment .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing high volumes of patient calls while adhering to HIPAA regulations and maintaining accurate documentation. Excels in problem-solving, multitasking, and providing exceptional customer service in a remote call center environment.

Highest-signal resume keywords

HIPAA CompliancePatient Account ManagementProficient Computer SkillsBilingual (English/Spanish)Strong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance BillingTyping Speed (40 WPM)MS OutlookMS WordMS Excel

Soft Skills

Active ListeningEmpathyClear CommunicationAttention to DetailTime Management

Tools & Technologies

Patient Account SystemEmail CommunicationFaxing

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center EnvironmentPatient CareConfidentialityTeam CultureContinuous Improvement

About the role

Key responsibilities & impact

Answer a high volume of incoming patient calls in a remote call center environment
Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries
Evaluate caller needs and determine the correct resolution path while following client-specific rules, workflows, and service expectations
Gather information, resolve issues when possible, and complete necessary follow-up actions
Send emails, obtain additional details, and return calls to provide full resolution
Research issues by reviewing account details, contacting third parties, or gathering additional documentation
Place outbound calls, send emails, or fax requested information
Maintain detailed, accurate documentation of all calls and actions in the patient account system
Protect confidentiality by adhering to HIPAA regulations and Digitech's compliance standards
Meet or exceed established daily quotas
Manage workload efficiently in a fast-paced, high-volume environment
Contribute to a positive team culture and seek continuous improvement
Perform additional duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent required
Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel
Ability to type a minimum of 40 WPM with accuracy
Familiarity with insurance billing is a plus; comprehensive training is provided
Ability to manage a high workload efficiently while meeting tight deadlines
Strong problem-solving skills
Clear, professional communication skills
Exceptional attention to detail and accuracy in documentation and call handling
Skilled at multitasking, organizing, and prioritizing work
Ability to independently manage all aspects of the job role in a remote environment
Bilingual (English/Spanish) preferred
Ability to handle sensitive conversations professionally and uphold a positive company image
Maintains composure under pressure and remains calm in high-volume or challenging situations
Reliable, punctual, and dependable with a strong commitment to team success

Benefits

Comp & perks

Competitive salary, commensurate with experience
Comprehensive benefits package
401(k) Plan
Fully remote work environment