Sarnova

Software Engineer

• Develop, test, and maintain software using established programming languages, technical standards, and development methodologies
• Test, analyze, and debug solutions across development, testing, and production environments
• Provide production support to ensure applications operate reliably by proactively identifying issues and implementing effective solutions
• Develop Proofs of Concept to evaluate the feasibility and viability of proposed technical approaches
• Evaluate, recommend, and adopt new technologies that enhance product development, performance, and user experience
• Collaborate with developers, designers, and business stakeholders to align solutions with functional and user requirements
• Present and justify technical decisions using sound engineering judgment and fundamental programming principles
• Stay current with emerging technologies, tools, and industry trends
• Promote high-quality user experiences and adherence to development best practices
• Contribute to individual, departmental, and organizational initiatives as needed
• Perform additional job duties as assigned

Account Specialist

• Manage and resolve Medicare claims after submission to ensure accurate and timely processing
• Work pending, unreleased, denied, or incorrectly paid Medicare claims and return them to payment status
• Review and resolve claims placed on hold by identifying reasons, correcting errors, and completing follow-up actions
• Analyze Medicare denials and complete appeals, adjustments, or resubmissions as needed
• Provide Medicare with additional documentation or information required for claim adjudication
• Prepare, process, and track letters, emails, supporting documents, and required refunds
• Maintain detailed notes, documentation, and workflow updates in billing systems for claim progression and audit requirements
• Perform additional duties as assigned

Medicare Account Resolution Specialist

Account Manager

• Develop and implement tailored strategies and business plans to achieve sales targets and expand market presence nationwide
• Work cross-functionally with Region Sales Directors and Territory Account Managers to achieve sales objectives
• Lead without authority by influencing and guiding others without direct management responsibility
• Expand business with existing customers by introducing new products and services
• Deliver strategic business presentations and quarterly business reviews
• Articulate the Bound Tree Medical Advantage to drive customer engagement and sales growth
• Analyze market trends, sales data, and customer needs to identify growth opportunities
• Prepare and deliver presentations and proposals to clients
• Establish and nurture executive-level relationships with key decision-makers and cross-functional stakeholders
• Serve as the primary point of contact for negotiations, sales calls, and pricing and clinical strategy presentations
• Collaborate with Finance, Product Marketing, New Product Development, Clinical Specialists, Contract Administration, and Legal
• Communicate product and service features and benefits
• Present pricing and clinical strategies to the pricing committee for approval
• Build and develop strategic programs to drive value within accounts
• Conduct quarterly business reviews and resolve customer issues
• Maintain customer records and track account performance
• Manage CRM records, prepare sales reports, complete paperwork, and contribute to special projects
• Perform additional duties as assigned

National Account Manager

Program Manager

• Lead strategic programs and projects that drive operational efficiency, cost reduction, and performance improvement across Billing Services
• Partner with the COO and Billing Services leadership team to translate strategic priorities into structured programs with clear scope, milestones, owners, and measurable outcomes
• Build and maintain program roadmaps, project plans, status reporting, risk and issue logs, and executive-level dashboards
• Establish governance routines, recurring business reviews, performance scorecards, and corrective action plans
• Analyze workflows, staffing models, and productivity data to identify automation, standardization, and process improvement opportunities
• Develop business cases, cost/benefit analyses, and return on investment models for strategic initiatives
• Partner with Operations, Development, IT/Product, Compliance, Finance, HR, and Training to resource, sequence, and deliver programs
• Ensure processes meet federal, state, and payer regulatory requirements, including HIPAA, PHI handling, and data security standards
• Define and document SOPs, workflow documentation, and training materials
• Track realized benefits post-implementation and report results, risks, and course corrections to leadership
• Lead change management and communication plans to drive adoption
• Support integration and onboarding for acquisitions, new clients, and new service lines
• Facilitate cross-functional meetings, drive accountability, and remove barriers to execution
• Independently manage all aspects of the role in a remote environment

Revenue Cycle Program Manager

General

• Receive, process, and reconcile payments from electronic funds transfers, paper checks, and credit card transactions
• Accurately post payments and adjustments to patient accounts according to payer rules, internal procedures, and client-specific requirements
• Perform daily balancing of assigned client accounts
• Reconcile transactions against bank statements and related documentation
• Identify and resolve discrepancies, posting variances, missing payment details, misapplied funds, and other exceptions
• Maintain timely and detailed documentation of posting activities, reconciliations, and variances
• Collaborate with team members, supervisors, Billing, Payment Posting, and Client Support departments
• Support bulk reconciliations, process improvements, and new client onboarding projects
• Perform additional duties as assigned
• Report to the Manager of the Cash Posting Department

Cash Posting Specialist

• Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements
• Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit-ready financial records
• Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale
• Communicate with attorneys, no-fault carriers, workers’ compensation representatives, and the VA to confirm refund details or request supporting documentation
• Interpret Explanations of Benefits (EOBs) to determine refund justification and payment disposition
• Collaborate with Payment Posting, Billing, QA, and Client Services teams to resolve discrepancies and ensure accurate account adjustments
• Process refunds within required timeframes while meeting daily productivity goals and departmental service-level expectations
• Maintain detailed notes documenting actions taken, communication, and financial adjustments
• Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager
• Handle mail, emails, and refund correspondence with proper follow-through and documentation
• Support compliance with HIPAA, payer, and internal standards
• Perform additional duties as assigned

Software Engineer

Medicare Account Resolution Specialist

National Account Manager

Revenue Cycle Program Manager

Cash Posting Specialist

Credit Balance Specialist