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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively handling inquiries and resolving issues while adhering to compliance and ethical standards. Proficient in managing high volumes of work with attention to detail and the ability to collaborate across departments.
Highest-signal resume keywords
Customer ServiceAttention To DetailMS Office ProficiencyBilingual English/SpanishTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing Speed 40 WPMMS OutlookMS WordMS ExcelInsurance ProcessingDemographic Information ManagementDocumentation ResearchPayment ProcessingClient Account ManagementCompliance Adherence
Soft Skills
EmpathyPositive AttitudeProfessional ConductCollaborationIndependence
Certifications & Qualifications
High School Diploma or EquivalentPre-Employment Physical ExaminationVaccination Documentation
Industry Keywords
Corporate Compliance ProgramStandards of Business EthicsEMS ClaimsClient RulesPublic Interaction
About the role
Key responsibilities & impact- Answer and respond to daily inquiries and requests from the client
- Forward calls to alternate billing departments as necessary
- Determine customer issue resolutions while adhering to client rules and expectations
- Process requests to add or edit insurance and patient demographic information
- Assist Department Managers with client account issues by researching and obtaining documentation
- Work with hospitals, insurance providers, attorneys, and patients
- Scan and mail checks to the lockbox
- Meet or exceed production standards while maintaining quality
- Develop an understanding of internal departments and their collaboration toward payment of EMS claims
- Handle correspondence by mail, email, and telephone
- Comply with company policies, Corporate Compliance Program, and Standards of Business Ethics guidelines
- Assist senior management in identifying and implementing efficient processing methods and procedures
- Perform additional duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- Strong computer skills
- Basic understanding of MS Outlook, Word and Excel
- Minimum typing speed of 40 wpm
- Must be a quick learner and willing to ask questions
- Able to handle pressure while maintaining composure and demonstrating empathy
- Positive attitude and professional, polite, considerate, and courteous conduct
- Ability to work independently and be accountable for your work
- Ability to handle large volumes of work while meeting tight deadlines
- Ability to identify issues, ask appropriate questions, and determine solutions
- Excellent attention to detail and accuracy
- Ability to multitask, organize, and prioritize tasks
- Strong follow-through
- Must be punctual and dependable
- Collaborative team player able to work with all internal departments
- Previous experience dealing with the public is helpful
- Bilingual English/Spanish is a plus, but not required
- Must successfully complete a pre-employment physical examination
- Must provide documentation of required vaccinations in accordance with client and regulatory requirements
Benefits
Comp & perks- Competitive salary, commensurate with experience
- Comprehensive benefits package
- 401(k) Plan