Credit Balance Specialist

Sarnova

. Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements .

Posted 9/19/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing refund requests, interpreting Explanations of Benefits (EOBs), and maintaining accurate financial records while ensuring compliance with HIPAA and payer standards. Exhibits strong problem-solving abilities and effective communication skills to collaborate with various stakeholders.

Highest-signal resume keywords

Refund ProcessingEOB InterpretationFinancial Record KeepingHigh Computer LiteracyProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Refund ProcessingEOB InterpretationFinancial CalculationsPayment PostingMedical Billing

Soft Skills

Multi-TaskingCollaborationCommunicationAttention to DetailOrganizational Skills

Tools & Technologies

Billing SystemDual Monitors

Industry Keywords

HIPAA CompliancePayer RulesAudit-Ready Financial RecordsService-Level Expectations

About the role

Key responsibilities & impact

Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements
Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit-ready financial records
Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale
Communicate with attorneys, no-fault carriers, workers’ compensation representatives, and the VA to confirm refund details or request supporting documentation
Interpret Explanations of Benefits (EOBs) to determine refund justification and payment disposition
Collaborate with Payment Posting, Billing, QA, and Client Services teams to resolve discrepancies and ensure accurate account adjustments
Process refunds within required timeframes while meeting daily productivity goals and departmental service-level expectations
Maintain detailed notes documenting actions taken, communication, and financial adjustments
Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager
Handle mail, emails, and refund correspondence with proper follow-through and documentation
Support compliance with HIPAA, payer, and internal standards
Perform additional duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Strong ability to multi-task and manage a high-volume workload while maintaining accuracy
Collaborative team player capable of working effectively across internal departments and with external partners
Professional, pleasant, and confident demeanor in verbal and written communication
Ability to remain calm, organized, and focused under pressure
High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously
Excellent follow-through and problem-solving abilities
Strong mathematical skills and comfort handling financial calculations
Proficiency in reading and interpreting Explanations of Benefits (EOBs)
Strong attention to detail and commitment to accuracy
Ability to meet deadlines and maintain high productivity
Previous experience handling refunds, payment posting, or medical billing is helpful
Dependable, punctual, and accountable with a strong work ethic
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Benefits

Comp & perks

Competitive salary, commensurate with experience
Comprehensive benefits package
401(k) Plan
Remote work arrangement