Healthcare Call Center Specialist

Sarnova

. Answer a high volume of incoming patient calls in a remote call center environment .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while managing high volumes of patient inquiries in a remote call center environment. Proficient in maintaining accurate documentation and adhering to HIPAA regulations while delivering exceptional customer service.

Highest-signal resume keywords

Bilingual (English/Spanish)Proficient Computer SkillsInsurance Billing FamiliarityStrong Problem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 40 WPMMS OutlookMS WordMS ExcelDocumentation Accuracy

Soft Skills

Active ListeningEmpathyComposure Under PressureMultitaskingProfessional Communication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HIPAA CompliancePatient Account SystemCall Center EnvironmentBilling InquiriesClient-Specific Rules

About the role

Key responsibilities & impact

Answer a high volume of incoming patient calls in a remote call center environment
Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries
Evaluate caller needs and determine the correct resolution path while following client-specific rules, workflows, and service expectations
Gather information, resolve issues when possible, and complete necessary follow-up actions
Send emails, obtain additional details, and return calls to provide full resolution
Research issues by reviewing account details, contacting third parties, or gathering additional documentation
Place outbound calls, send emails, or fax requested information
Maintain detailed, accurate documentation of all calls and actions taken in the patient account system
Protect confidentiality by adhering to HIPAA regulations and Digitech’s compliance standards
Meet or exceed established daily quotas
Manage workload efficiently in a fast-paced, high-volume environment
Contribute to a positive team culture and seek continuous improvement
Perform additional duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent required
Bilingual (English/Spanish) preferred
Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel
Familiarity with insurance billing is a plus; comprehensive training is provided
Ability to type a minimum of 40 WPM with accuracy
Maintains composure under pressure and remains calm in high-volume or challenging situations
Able to manage a high workload efficiently while meeting tight deadlines
Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions
Strong problem-solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions
Clear, professional communication skills with the ability to explain information and solutions courteously
Exceptional attention to detail and accuracy in documentation and call handling
Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities
Reliable, punctual, and dependable with a strong commitment to team success
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Benefits

Comp & perks

Competitive salary, commensurate with experience
Comprehensive benefits package
401(k) Plan