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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program and project management within healthcare operations, focusing on revenue cycle management, process improvement, and compliance with regulatory standards. Proficient in building business cases, performance scorecards, and executive-level reporting to drive operational efficiency and strategic initiatives.
Highest-signal resume keywords
Program ManagementRevenue Cycle ManagementBusiness Case DevelopmentProject Management CertificationData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle ManagementProgram ManagementBusiness Case DevelopmentPerformance ScorecardsData AnalysisProcess ImprovementSOP DocumentationChange ManagementRisk ManagementCost/Benefit Analysis
Soft Skills
Strong CommunicationStakeholder ManagementFacilitationInfluencing SkillsOrganizational Skills
Tools & Technologies
Microsoft OfficeProject Management ToolsBusiness Intelligence Tools
Certifications & Qualifications
Project Management CertificationPMPLeanSix Sigma
Industry Keywords
Healthcare OperationsBilling ServicesHIPAA CompliancePHI HandlingData Security Standards
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead strategic programs and projects that drive operational efficiency, cost reduction, and performance improvement across Billing Services
- Partner with the COO and Billing Services leadership team to translate strategic priorities into structured programs with clear scope, milestones, owners, and measurable outcomes
- Build and maintain program roadmaps, project plans, status reporting, risk and issue logs, and executive-level dashboards
- Establish governance routines, recurring business reviews, performance scorecards, and corrective action plans
- Analyze workflows, staffing models, and productivity data to identify automation, standardization, and process improvement opportunities
- Develop business cases, cost/benefit analyses, and return on investment models for strategic initiatives
- Partner with Operations, Development, IT/Product, Compliance, Finance, HR, and Training to resource, sequence, and deliver programs
- Ensure processes meet federal, state, and payer regulatory requirements, including HIPAA, PHI handling, and data security standards
- Define and document SOPs, workflow documentation, and training materials
- Track realized benefits post-implementation and report results, risks, and course corrections to leadership
- Lead change management and communication plans to drive adoption
- Support integration and onboarding for acquisitions, new clients, and new service lines
- Facilitate cross-functional meetings, drive accountability, and remove barriers to execution
- Independently manage all aspects of the role in a remote environment
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or related field preferred
- 5+ years of experience in revenue cycle management, healthcare operations, or a related field preferred
- 3+ years of program or project management experience leading cross-functional, multi-site initiatives
- Strong knowledge of the end-to-end revenue cycle, including billing, coding, claims, denials, collections, and payer requirements
- Demonstrated experience building business cases, performance scorecards, and executive-level reporting
- Project management certification (PMP, Lean, Six Sigma, or equivalent) preferred
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); experience with project management and business intelligence tools preferred
- Excellent analytical skills with the ability to translate data into actionable insights and recommendations
- Strong communication, facilitation, and stakeholder management skills, including with executive leadership and external partners
- Ability to influence cross-functional teams and drive change without direct authority
- Highly organized with the ability to manage multiple concurrent priorities and deadlines
- Experience working in a metrics-driven, fast-paced operational environment
- Commitment to accuracy, compliance, and continuous improvement
- Ability to work across time zones to support operational teams and periodic travel as required
Benefits
Comp & perks- Competitive salary, commensurate with experience
- Comprehensive benefits package
- 401(k) Plan
- Remote work arrangement
- Periodic travel as required
