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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities for sales processes, with expertise in order processing, customer service, and reporting. Proficient in utilizing CRM and SAP-based tools to enhance operational efficiency and maintain accurate records.
Highest-signal resume keywords
Order ProcessingCustomer ServiceReporting SkillsSAP ProficiencyAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingReporting SkillsAnalytical SkillsUnderstanding of Product and Service PortfolioExperience with Large Molecules and Biosimilars
Soft Skills
Communication SkillsTeamworking SkillsService OrientationDetail Orientation
Tools & Technologies
Microsoft OfficeSAPField Management Software
Certifications & Qualifications
Bachelor's Degree in Business Administration
Industry Keywords
Customer ComplaintsLogistics Service RequestsTender DocumentsIntegrated Solution LeadsEarly Stage Drug Development
About the role
Key responsibilities & impact- Provide the sales team with administrative support and enhance the efficiency of the sales process
- Interact with internal and external customers
- Process client orders, delivery slips, invoices, and payments accurately and on time
- Coordinate with commercial operations, finance, customers, agents, and other departments
- Handle logistics service requests, including shipments, returns, and order unblocking
- Maintain accurate records, contract terms, agreements, and related documents
- Verify invoices and generate and distribute customer reports and service billings
- Register and follow up on integrated solution leads and opportunities
- Update key products end user list
- Manage requests for technical documentation and customer quotations
- Develop analytical CRM and SAP-based tools and statistical sales reports
- Identify new tenders and complete tender documents with supervision
- Report on customer complaints, losses, and delays
- Check delivery times with internal departments and headquarters
Requirements
What you’ll need- Bachelor's degree in business administration or similar
- 2+ years of work experience in customer service or order processing department
- Reporting skills
- Service and detail orientated
- Solid understanding of product and service portfolio
- Solid understanding of early stage drug development; experience working with large molecules and biosimilars is desirable
- Good communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP, and any field management software
- Identification with core values: Sustainability, Openness, Enjoyment
Benefits
Comp & perks- Mentoring, leadership programs, and internal seminar offerings
- Paid vacation, sick time, corporate holidays, and community service day
- Flexible work schedules
- Comprehensive onboarding, including a virtual online platform
- Mutual support, team spirit, and international collaboration
- Communities on topics such as “Coaching”, “Agile Working”, and a “Businesswomen’s Network”
- Medical plans, dental, vision, EAP, and other wellness programs
- Smart buildings with the latest technology and equipment
- 401(k) with generous company match
- HSA, FSA (dependent care and healthcare spending), and Transportation Commuter Account
- Basic Life Insurance
- AD&D
- Family Planning & Women’s Health
- Health Advocate
- Optional Supplemental Life Insurance for employee, spouse, and dependents
- Legal Services
- LTD & STD
- Critical Illness Insurance
- Student Loan Tuition Refinance Service