Customer Service Specialist

Sartorius

. Provide the sales team with administrative support and enhance the efficiency of the sales process .

Posted 10/19/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities for sales processes, ensuring accurate order processing, timely delivery, and effective communication with customers and internal departments. Proficient in generating reports and managing customer interactions while maintaining a solid understanding of product and service portfolios.

Highest-signal resume keywords

Customer Service ExperienceOrder Processing SkillsReporting SkillsMicrosoft Office ProficiencySAP Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingReportingAnalytical Tools DevelopmentInvoice VerificationCustomer Payment Arrangements

Soft Skills

Communication SkillsTeamworking SkillsDetail OrientationService Orientation

Tools & Technologies

Microsoft OfficeSAPField Management Software

Certifications & Qualifications

Bachelor's Degree in Business Administration

Industry Keywords

Early-Stage Drug DevelopmentLarge MoleculesBiosimilarsLogistics ManagementTender Documentation

About the role

Key responsibilities & impact

Provide the sales team with administrative support and enhance the efficiency of the sales process
Interact with internal and external customers
Provide reports and process customer orders
Communicate with customers and internal departments to ensure correct order processing and on-time delivery
Ensure client orders, delivery slips, and invoices are processed correctly and on time
Coordinate purchase orders and track customer orders
Handle logistics service requests and maintain system records
Check delivery times with internal departments and headquarters
Maintain accurate contract terms, agreements, and related documents
Verify invoices and generate and distribute customer reports and service billings
Assist with customer payment arrangements
Register and follow up on integrated solution leads and opportunities
Process sales and invoices accurately and on time
Update key products end user list
Manage requests for technical documentation and customer quotations
Develop analytical tools for CRM and SAP reports and statistical sales reports
Identify new tenders and complete tender documents with supervision
Report on customer complaints involving losses or delays

Requirements

What you’ll need

Bachelor's degree in business administration or similar
2+ years of work experience in customer service or order processing department
Reporting skills
Service and detail orientated
Solid understanding of product and service portfolio
Understanding of early-stage drug development; experience with large molecules and biosimilars is desirable
Good communication and teamworking skills
Proven software skills, including Microsoft Office, SAP, and field management software
Identification with core values: Sustainability, Openness, Enjoyment

Benefits

Comp & perks

Mentoring, leadership programs, and internal seminar offerings
Paid vacation, sick time, corporate holidays, and community service day
Flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support, team spirit, and international collaboration
Communities on topics such as Coaching, Agile Working, and a Businesswomen’s Network
Medical plans, dental, vision, EAP, and wellness programs
Smart buildings with the latest technology and equipment
401(k) with generous company match
HSA, FSA (dependent care and healthcare spending), and Transportation Commuter Account
Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, and Health Advocate
Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, and Student Loan Tuition Refinance Service