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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in chromatography and downstream purification technologies, with a strong focus on customer application support and technical consultations. Capable of translating customer needs into effective solutions while collaborating across cross-functional teams.
Highest-signal resume keywords
Chromatography ExpertiseApplication Support ExperienceTechnical Troubleshooting SkillsCustomer Training CapabilityFluent in English and French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application AssessmentsTechnical ConsultationsProcess DevelopmentField Application SupportTrial EvaluationsDocumentation of FindingsTechnical RecommendationsCustomer WorkflowsProof-of-Concept ActivitiesValidation Activities
Soft Skills
Strong Communication SkillsCustomer OrientationCollaboration SkillsPresentation Skills
Certifications & Qualifications
Master’s Degree in Life SciencesMaster’s Degree in BiotechnologyMaster’s Degree in Engineering
Industry Keywords
Life Sciences IndustryDownstream PurificationApplication TrendsCompetitive IntelligenceCustomer Feedback
About the role
Key responsibilities & impact- Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations
- Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions
- Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases
- Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders
Requirements
What you’ll need- Master’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience
- 3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry
- In-depth knowledge of chromatography and downstream purification technologies, applications and associated customer workflows
- Ability to troubleshoot technical and application-related issues in customer environments
- Hands-on technical capability, including demos, trials, evaluations and customer training activities, with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization
- Customer orientation with the ability to understand customer needs and translate them into effective application solutions
- Strong communication and presentation skills, with the ability to articulate technical value to diverse stakeholders
- Willingness to travel more than 50%, as this role is heavily focused on external customers
- Fluent in English and French
Benefits
Comp & perks- Home-office based work arrangement
- Frequent travel support for customer activities