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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in performing installations, calibrations, and preventive maintenance on Sartorius equipment, while providing exceptional technical support in a multicultural environment. Proficient in troubleshooting mechanical and electrical systems, adhering to service processes, and maintaining accurate service documentation.
Highest-signal resume keywords
Field Service ExperienceTroubleshooting Mechanical SystemsTechnical Support for Electronic SystemsStrong Communication SkillsBasic Understanding of Automation Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation of EquipmentCalibration of EquipmentPreventive MaintenanceTroubleshooting Electrical SystemsTroubleshooting Mechanical SystemsService DocumentationAdherence to Health and Safety RequirementsUnderstanding of Hydraulic SystemsBasic Automation KnowledgeTechnical Support
Soft Skills
Customer-Oriented MindsetEffective CommunicationAbility to Work in Multicultural Environments
Certifications & Qualifications
Vocational Training in ElectronicsVocational Training in Mechanical Engineering
Industry Keywords
Sartorius EquipmentMEA CountriesService QualityProcess ComplianceEscalation Processes
About the role
Key responsibilities & impact- Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites
- Provide on-site and remote technical support to customers in Saudi Arabia and other MEA countries
- Analyze reported issues, identify causes of failures and apply corrective actions
- Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes
- Maintain accurate and complete service documentation, including time reporting, expenses and work performed
- Ensure adherence to customer-specific and internal health and safety requirements during service activities
- Apply standard service procedures and guidelines consistently to ensure service quality and process compliance
Requirements
What you’ll need- Vocational Training in Electronics, Mechanical Engineering, or a related technical field
- First experience in field service, maintenance or technical support roles involving electronic, mechanical, or hydraulic systems
- Demonstrated ability to troubleshoot mechanical and electrical systems in a customer-facing environment
- Basic understanding of automation and robotics systems
- Strong communication skills and a customer-oriented mindset to explain technical topics clearly and professionally
- Ability to follow structured service processes and documentation standards
- Demonstrated ability to work effectively in a multicultural and international environment
- Excellent command of English; Arabic would be advantageous
- Valid driver’s license
- High willingness to travel (minimum 70%)
- Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms
- Please apply only in English
Benefits
Comp & perks- Comprehensive onboarding, including a virtual online platform even before joining
- Welcome Workshops
- Buddy as point of contact
- Mutual support, team spirit and international collaboration
- Communities on numerous topics, such as coaching, agile working and business women network