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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service business areas, developing strategic plans, and achieving profitability targets while ensuring excellent customer service and team leadership. Proven ability to enhance service portfolios and collaborate with sales and marketing to drive business growth.
Highest-signal resume keywords
Service ManagementCustomer FocusLeadership SkillsStrategic ThinkingAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Business ManagementBudget ManagementService Portfolio DevelopmentTechnical Service EquipmentBusiness Strategy Development
Soft Skills
Results OrientationTeam SpiritMotivationAccountabilityOrganizational Development
Certifications & Qualifications
Bachelor's Degree in Business or Related Field
Industry Keywords
Life SciencePharmaMedicalService DeliveryCustomer Assurance
About the role
Key responsibilities & impact- Manage the service business area according to global and local service strategies and policies
- Oversee turnover and profitability targets for the service business area
- Provide excellent service support to enhance the company's reputation
- Be accountable for regional service delivery and customer assurance
- Develop the local business plan and strategy in line with the global strategy
- Formulate and implement actions to achieve annual budget targets within service policy limits
- Cooperate with regional sales and marketing to support company strategies
- Develop and improve the service portfolio
- Transfer customer needs to technical support, spare part management, and service marketing functions
- Build and sustain a culture of team spirit, accountability, motivation, and results orientation
- Recruit talent demonstrating these behaviors
- Target primary and large accounts and create opportunities to increase service business
- Develop the marketing communication plan with managers within the budget
Requirements
What you’ll need- Bachelors degree in business or a scientific related field
- 10+ years of proven service experience, more recently within a management role
- Experience in technical service equipment in life science, pharma, medical, or similar industries
- Results and delivery orientation
- Strong customer focus
- Effective leadership and organizational development skills
- Proven analytical and problem-solving skills
- Strategic thinking
- Identification with core values: Sustainability, Openness, Enjoyment
- Located within a commutable distance to Ann Arbor, MI
Benefits
Comp & perks- Mentoring, leadership programs, and internal seminar offerings
- Paid vacation, sick time, corporate holidays, and community service day
- Flexible work schedules
- Comprehensive onboarding, including a virtual online platform
- Mutual support, team spirit, and international collaboration
- Communities on topics such as Coaching, Agile Working, and a Businesswomen’s Network
- Medical, dental, and vision plans
- Employee Assistance Program (EAP)
- Wellness programs
- 401(k) with generous company match
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA) for dependent care and healthcare spending
- Transportation Commuter Account
- Basic Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Family Planning & Women’s Health benefits
- Health Advocate
- Optional supplemental life insurance for employees, spouses, and dependents
- Legal Services
- Long-term and short-term disability insurance (LTD & STD)
- Critical Illness Insurance
- Student Loan Tuition Refinance Service
- Intelligent working environment with smart buildings, latest technology, and equipment