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Sartorius

Service Engineer

Sartorius

. Provide service and customer support during field and inhouse visits or dispatches .

Posted 10/9/2026full-timeRemote • JapanJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in field service operations, including installation, maintenance, and repair of technical equipment, while ensuring high customer satisfaction and adherence to service KPIs. Proficient in troubleshooting and providing effective solutions, with a strong emphasis on collaboration and knowledge sharing within the team.

Highest-signal resume keywords
Field Service ExperienceTechnical Degree in Chemistry, Biology, or Physical MeasurementsTroubleshooting and Repair of Technical EquipmentCustomer Relationship ManagementKnowledge Sharing and Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Field Service OperationsTechnical TroubleshootingEquipment RepairService ReportingProcess DocumentationInstallation and MaintenancePerformance Metrics AchievementField Automation SystemsTechnical Problem DiagnosisKPI Management
Soft Skills
Customer OrientationTeam SpiritEffective CollaborationKnowledge SharingAdaptability
Tools & Technologies
Mobile ToolsField Automation Systems
Industry Keywords
Field ServiceCustomer SupportTechnical EquipmentService QualityInstallation and MaintenanceDomestic and International TravelService KPIs

About the role

Key responsibilities & impact
  • Provide service and customer support during field and inhouse visits or dispatches
  • Manage on-site installation, repair, maintenance and testing tasks
  • Diagnose errors or technical problems and determine appropriate solutions
  • Produce timely and detailed service reports
  • Ensure timely and correct documentation of processes
  • Operate vehicles safely and use field automation systems
  • Follow company field procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Understand customer requirements and make appropriate recommendations and briefings
  • Contact customers concerning customer-file processes
  • Build positive customer relationships
  • Support domestic and international customer installations, maintenance, repairs, training and other service activities
  • Share technical knowledge and best practices and support development and training of junior team members
  • Achieve assigned service KPIs, including utilization, response time, service quality, customer satisfaction and other defined performance metrics

Requirements

What you’ll need
  • Technical degree in chemistry, biology, physical measurements or similar
  • Minimum 2 years of proven field service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and adapt to changing work schedules
  • Willingness and ability to travel domestically and internationally
  • High customer orientation
  • Team spirit
  • Ability to share knowledge, collaborate effectively, and support the development of colleagues
  • Familiarity with mobile tools and applications
  • Good command of spoken and written English