FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Agent, Level 1
Satellite Office. Serve as frontline support for customers and users of PelicanCorp’s xAccess hosted solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support by effectively managing inquiries through phone, email, and online channels while performing Level 1 operational tasks. Maintains a positive and professional attitude, ensuring customer satisfaction and contributing to team success.
Highest-signal resume keywords
Customer SupportBasic TroubleshootingCommunication SkillsKnowledgebase ManagementLevel 1 Operational Tasks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic TroubleshootingLevel 1 Operational TasksKnowledgebase Management
Soft Skills
Positive AttitudeEmpathyProfessionalism
Industry Keywords
Customer SatisfactionCommunication ProceduresCustomer InteractionsTransaction RecordsIssue Resolution
About the role
Key responsibilities & impact- Serve as frontline support for customers and users of PelicanCorp’s xAccess hosted solutions
- Guide customers through support from sales order through implementation and ongoing operation
- Answer phone calls, emails, and online chat sessions
- Respond to customer questions and assist with basic troubleshooting
- Direct users to relevant knowledgebase articles
- Resolve product or service problems by clarifying inquiries and determining causes
- Select and explain the best solution
- Expedite corrections or adjustments and follow up to ensure resolution
- Acknowledge, triage, assess, and prioritize incoming communications
- Resolve or escalate issues as appropriate
- Maintain records of customer interactions, transactions, comments, and complaints
- Coordinate with other team members
- Perform Level 1 operational tasks to keep systems in top health
- Update the product knowledge base with newly found and resolved issues
- Contribute to team results by completing related work
Requirements
What you’ll need- Answering phone calls, emails, and online chat sessions
- Responding to customer questions and assisting with basic troubleshooting
- Directing users to appropriate knowledgebase articles
- Clarifying customer inquiries and determining causes of problems
- Selecting and explaining solutions
- Expediting corrections or adjustments and following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude
- Responding promptly to customer inquiries
- Communicating through phone, email, and online channels
- Acknowledging and triaging customer communication
- Assessing incoming inquiries and prioritizing accordingly
- Performing basic troubleshooting, with ability to resolve or escalate
- Following up with customers based on SLAs
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with team members
- Ensuring customer satisfaction and providing professional customer support
- Following communication procedures, guidelines, and policies
- Performing Level 1 operational tasks to keep systems healthy
- Updating the product knowledge base when issues are found and resolved
Benefits
Comp & perks- Learning opportunities, mentoring, and support
- Team-building events
- Company-wide celebrations
- Wellness programs
- World-class office spaces in premium business hubs
- Opportunities to work directly with international clients and build a career
- Continuous learning and development
- Engaging employee programs