Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Satellite Office

Customer Service Officer, 4 months contract

Satellite Office

. Respond to inbound customer calls in a timely and professional manner, aiming for one-touch resolution .

Posted 10/10/2026contractRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and client retention strategies. Proficient in using CRM systems and telephony platforms while maintaining a professional home working environment.

Highest-signal resume keywords
Customer Service ExperienceCRM System ProficiencyProblem-Solving AbilitiesEffective Communication SkillsCustomer Retention Strategies

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM System ProficiencyTelephony Platform ExperienceNumerical Information HandlingKPI AchievementCustomer Satisfaction (CSAT) Management
Soft Skills
Active Listening SkillsEmpathy for CustomersTime ManagementTeam CollaborationPositive Attitude
Tools & Technologies
CRM SystemsTelephony Platforms
Industry Keywords
Customer RetentionCall Centre ExperienceVoice Support EnvironmentClient SatisfactionEscalation Procedures

About the role

Key responsibilities & impact
  • Respond to inbound customer calls in a timely and professional manner, aiming for one-touch resolution
  • Handle customer disputes and complaints according to company values, terms and conditions, and escalation procedures
  • Implement client retention strategies to maximise long-term customer satisfaction and loyalty
  • Meet and exceed KPIs including average handling time, first contact resolution, quality scores, and customer satisfaction (CSAT)
  • Escalate complex enquiries and follow up to ensure timely resolution
  • Share feedback and participate in team meetings and training sessions
  • Maintain working relationships with clinic, client, and internal support teams
  • Communicate clearly and professionally with customers and colleagues
  • Collaborate with colleagues and managers to share knowledge and support team goals

Requirements

What you’ll need
  • Previous customer service experience, ideally in a call centre or voice support environment
  • Excellent verbal communication and active listening skills
  • Strong problem-solving abilities with a solution-focused mindset and empathy for customers
  • Proficiency with CRM systems and telephony platforms
  • Comfortable working remotely with effective time management and a reliable home working environment
  • Ability to multitask, maintain attention to detail and handle numerical information accurately
  • Experience in customer retention or subscription management is desirable
  • Team player with a positive attitude towards continuous improvement
  • Quiet, professional home working environment
  • Reliable broadband connectivity
  • Availability for early mornings, evenings or weekend shifts depending on customer demand

Benefits

Comp & perks
  • Learning opportunities, mentoring, and support
  • Team-building events
  • Company-wide celebrations
  • Wellness programs
  • World-class office spaces
  • Work with global brands and international clients
  • Continuous learning and development
  • Engaging employee programs