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Satellite Office

Customer Service Officer

Satellite Office

. Respond to inbound customer calls in a timely and professional manner, aiming for one-touch resolution .

Posted 10/4/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and client retention strategies. Proficient in managing customer interactions through CRM systems while maintaining high standards of customer satisfaction.

Highest-signal resume keywords
Customer Service ExperienceCRM Systems ProficiencyProblem-Solving AbilitiesEffective Communication SkillsCustomer Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM SystemsTelephony PlatformsCustomer RetentionNumerical Information HandlingKPI Achievement
Soft Skills
Active ListeningEmpathyTime ManagementAttention to DetailPositive Attitude
Tools & Technologies
Telephony SystemsRemote Working Tools
Industry Keywords
Call CentreVoice SupportCustomer Satisfaction (CSAT)Client RelationshipsEscalation Procedures

About the role

Key responsibilities & impact
  • Respond to inbound customer calls in a timely and professional manner, aiming for one-touch resolution
  • Handle customer disputes and complaints according to company values, terms and conditions, and escalation procedures
  • Implement client retention strategies to maximise long-term customer satisfaction and loyalty
  • Meet and exceed KPIs including average handling time, first contact resolution, quality scores, and customer satisfaction (CSAT)
  • Escalate complex enquiries and follow up to ensure timely resolution
  • Share feedback and participate in team meetings and training sessions
  • Maintain relationships with clinic, client, and internal support teams
  • Communicate professionally with customers and colleagues
  • Collaborate with colleagues and managers to share knowledge and support team goals

Requirements

What you’ll need
  • Previous customer service experience, ideally in a call centre or voice support environment
  • Excellent verbal communication and active listening skills
  • Strong problem-solving abilities with a solution-focused mindset and empathy for customers
  • Proficiency with CRM systems and telephony platforms
  • Comfortable working remotely with effective time management and a reliable home working environment
  • Reliable broadband connectivity
  • Ability to multitask, maintain attention to detail, and handle numerical information accurately
  • Experience in customer retention or subscription management is desirable
  • Positive attitude towards continuous improvement
  • Willingness to work early mornings, evenings, or weekend shifts depending on customer demand

Benefits

Comp & perks
  • Learning opportunities, mentoring, and support
  • Team-building experiences and company-wide celebrations
  • Wellness programs
  • World-class office spaces
  • Continuous learning and development
  • Vibrant and inclusive culture
  • Opportunities to work with global brands and international clients