Customer Support Associate

Satellite Office

. Oversee guest bookings and assist customers in planning Tiny House stays .

Posted 9/15/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer service, with a strong focus on delivering high-quality customer experiences in the travel, hospitality, or eco-tourism sectors. Proven ability to manage reservations, resolve guest concerns, and collaborate effectively with internal teams and external partners.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsProcess ImprovementHospitality Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsComposed Under PressureIndependent Work

Industry Keywords

TravelHospitalityEco-TourismGuest BookingsReservations Management

About the role

Key responsibilities & impact

Oversee guest bookings and assist customers in planning Tiny House stays
Respond to inquiries across the website, email, and social media
Manage reservations end-to-end, including upselling and activating promotions
Provide support via the customer contact line and resolve inquiries
Coordinate with internal teams and external partners, including housekeeping and tradespeople, to ensure property readiness and maintenance
Address and resolve guest concerns professionally and promptly
Work cross-functionally with internal teams to maintain smooth day-to-day operations

Requirements

What you’ll need

At least 5 years of experience in customer service
Demonstrated ability to drive results and proactively improve processes
Background in travel, hospitality, or eco-tourism is highly advantageous
Strong commitment to delivering high-quality customer experiences
Excellent communication and interpersonal skills
Composed under pressure, with the ability to manage challenging situations effectively
Strong problem-solving skills
Ability to work independently when required

Benefits

Comp & perks

Flexible working arrangements
Collaborative, high-energy, and supportive team environment
Learning opportunities, mentoring, and support
Team-building events
Company-wide celebrations
Wellness programs
World-class office spaces in premium business hubs
Opportunity to work with international clients and global brands