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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Human Resources operations, particularly in PH labor laws and employee relations. Proficient in documentation management, employee engagement, and compliance with government-mandated benefits.
Highest-signal resume keywords
Human Resources OperationsPH Labor LawsDocumentation ManagementEmployee RelationsEmployee Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Separation DocumentationPerformance Evaluation ManagementGovernment Contribution Certificates ProcessingGrievance HandlingCounseling and InvestigationsHRIS ManagementReport PreparationExit Procedures FacilitationCompliance OrientationEmployee Movement Records Maintenance
Soft Skills
Excellent English Communication SkillsTime ManagementAttention to DetailInitiativeSolutions-Oriented Attitude
Certifications & Qualifications
Degree in PsychologyDegree in Behavioral Sciences
Industry Keywords
Outsourcing IndustryOffshore Staff SolutionsEmployee Engagement ActivitiesLabor-Related CasesHybrid Work Setup
About the role
Key responsibilities & impact- Represent the company on labor-related cases
- Serve termination notices and facilitate exit procedures
- Process employee separation documentation and clearance
- Prepare last pay requests, release waivers, quit claims, and certificates of employment
- Coordinate with HR timekeeping and payroll for government contribution certificates
- Conduct counseling, investigations, grievance handling, and disciplinary processes
- Conduct regular site visits for off-site accounts and address account concerns
- Facilitate focus group discussions and participate in relevant meetings
- Manage performance evaluation distribution, results, ratings, tracking, and regularization documentation
- Administer government-mandated and company-initiated benefits, including loans
- Maintain records of employee movements, HRIS, and 201 files
- Support employee engagement activities and conduct new-hire orientation
- Prepare monthly, year-end, complaint, counseling, grievance, survey, and ad hoc reports
- Perform clerical functions, special projects, office support, and other assigned duties
- Handle employee relations issues and inquiries in the absence of the HR Head
Requirements
What you’ll need- Minimum of 8 years’ experience in Human Resources operations
- Extensive experience in PH labor laws
- Experience in the outsourcing / offshore staff solutions industries
- Entrepreneurial mindset; accountable for recommendations and decisions, with a good understanding of commercial approaches
- Strong preference towards documentation and experience in document management
- Degree qualified, preferably Psychology or Behavioral Sciences related
- Willing to work in Ortigas
- Willing to work on a night shift from 10:00PM–7:00AM
- Willing to work on a hybrid setup (3 days onsite, 2 days work from home)
- Flawless integrity and orientation towards compliance and people management
- Excellent English communication skills, written and verbal
- Strong business acumen
- Excellent time management and sense of urgency
- Management and organizational skills
- Precision, accuracy, and attention to detail
- High learning aptitude and ability to work unsupervised
- Initiative and a solutions-oriented, results-focused attitude
Benefits
Comp & perks- Learning opportunities, mentoring, and support
- Team-building experiences and company-wide celebrations
- Wellness programs
- World-class, modern, comfortable office spaces
- Opportunity to work with global brands and international client teams
- Engaging employee programs
- Continuous learning and development