Junior Support Specialist

Satellite Office

. Serve as the primary point of contact for customer inquiries .

Posted 11/11/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication and problem-solving skills while effectively managing customer inquiries and escalations. Proficient in following structured workflows and documenting processes to enhance customer support and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceTicketing System ProficiencyStrong Written CommunicationAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Proficiency With SpreadsheetsTroubleshooting PlaybooksDocumenting ProcessesAPIsLogsBrowser Dev Tools

Soft Skills

Calm Under PressureOwnership MindsetPatient Approach

Tools & Technologies

Ticketing System

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

SaaS EnvironmentCustomer SuccessEnterprise ClientsSLAsKnowledge BasesRunbooksSOPs

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer inquiries
Respond to customer inquiries via approved channels
Triage issues, capture key details, and communicate timelines
Resolve basic questions and product issues independently
Escalate complex cases with full context
Reproduce issues using clear steps and relevant test data
Gather and verify screenshots, logs, IDs, and timestamps
Identify and report patterns or recurring issues
Follow runbooks and escalation protocols
Document common problems and solutions
Create or update internal and external help articles
Maintain detailed case notes for seamless handoff
Handle ad hoc support tasks, including account checks, simple data pulls, and exports
Collaborate with Product and Engineering on escalations and known issues
Support CS/Implementation teams with client readiness and post-launch queries
Join on-call rotations when required

Requirements

What you’ll need

0–2 years of experience in support, customer success, operations, or a SaaS environment
Comfort working in a ticketing system and following structured workflows
Strong written communication, with the ability to describe steps and outcomes clearly
Basic proficiency with spreadsheets and common file formats (CSV, XLSX)
Ability to learn product features quickly and follow troubleshooting playbooks
High attention to detail and consistent follow-through
Calm under time pressure, able to prioritize and meet response targets
Strong ownership mindset while knowing when to escalate
Patient, methodical problem-solving approach
Bachelor’s degree (or equivalent practical experience)
Experience with APIs, logs, or troubleshooting in browser dev tools (nice to have)
Prior experience supporting enterprise clients or working with SLAs (nice to have)
Experience documenting processes, such as knowledge bases, runbooks, or SOPs (nice to have)

Benefits

Comp & perks

Clear growth path (Junior → Support Specialist → Senior / Lead paths)
Training on Corpaxe products, support tooling, and troubleshooting methods
Exposure to cross-functional work with Product and Client Management
Collaborative environment with coaching and structured feedback
Learning opportunities, mentoring, and support
Team-building events and company-wide celebrations
Wellness programs
World-class office spaces
Work with global brands and international clients