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Satellite Office

Junior Systems Administrator

Satellite Office

. Support and maintain Windows desktops, laptops, servers, and related IT infrastructure .

Posted 11/2/2026full-timePasig City • PhilippinesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting and maintaining Windows desktops, laptops, and servers, with a strong focus on Active Directory and Microsoft 365 administration. Proven ability to troubleshoot complex IT issues, manage user accounts, and enhance IT operations through collaboration and continuous improvement.

Highest-signal resume keywords
Windows Server AdministrationActive Directory ManagementMicrosoft 365 AdministrationTroubleshooting SkillsIT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Windows Desktop SupportSystem AdministrationNetwork ConceptsPowerShell ScriptingVirtualization Platforms
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCustomer Service SkillsTeam Collaboration
Tools & Technologies
LaserficheManageEngine ProductsAntivirus SolutionsSIEM SolutionsMicrosoft Hyper-V
Industry Keywords
IT InfrastructureEndpoint ManagementService Desk PlatformsChange ManagementSecurity Patching

About the role

Key responsibilities & impact
  • Support and maintain Windows desktops, laptops, servers, and related IT infrastructure
  • Manage user account creation, modifications, terminations, and access permissions
  • Assist with Active Directory, Microsoft 365, email systems, and Laserfiche administration
  • Perform system updates, security patching, software installations, and routine maintenance
  • Troubleshoot and resolve escalated desktop, application, hardware, and connectivity issues
  • Assist with server monitoring, virtualization platforms, endpoint security tools, antivirus solutions, MFA, and BitLocker management
  • Maintain accurate documentation, update support tickets, and follow security and change management procedures
  • Collaborate with IT teams, business departments, and vendors to resolve technical issues and improve IT operations
  • Participate in on-call support rotations and respond to incidents within established service-level expectations
  • Escalate unresolved issues to the offshore on-call team with complete troubleshooting details
  • Contribute to continuous improvement of IT processes, system reliability, and end-user support services

Requirements

What you’ll need
  • Associate degree in Information Technology, Computer Engineering, or a related field, or equivalent professional IT experience
  • 3+ years of experience in IT support, help desk, or systems administration
  • Foundational knowledge of Windows Server, Active Directory, Microsoft 365, and basic networking concepts
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent communication, documentation, and customer service skills
  • Ability to prioritize multiple tasks, take ownership of assigned work, and appropriately escalate complex issues
  • Ability to work independently and as part of a collaborative team environment
  • Experience with Microsoft Hyper-V virtualization (nice to have)
  • Experience administering Microsoft 365, Exchange, Laserfiche, and Atlassian Confluence (nice to have)
  • Familiarity with ManageEngine products, antivirus platforms, SIEM solutions, MFA, and BitLocker (nice to have)
  • Experience with Jitbit or similar service desk platforms (nice to have)
  • Basic PowerShell scripting and automation experience (nice to have)
  • Knowledge of IT infrastructure monitoring, endpoint management, and system administration best practices (nice to have)

Benefits

Comp & perks
  • Learning opportunities, mentoring, and support
  • Team-building events
  • Company-wide celebrations
  • Wellness programs
  • World-class office spaces in premium business hubs
  • Opportunity to work with global brands and international client teams
  • Continuous learning and development
  • Engaging employee programs
  • Modern, comfortable office environment