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Junior Systems Administrator
Satellite Office. Support and maintain Windows desktops, laptops, servers, and related IT infrastructure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and maintaining Windows desktops, laptops, and servers, with a strong focus on Active Directory and Microsoft 365 administration. Proven ability to troubleshoot complex IT issues, manage user accounts, and enhance IT operations through collaboration and continuous improvement.
Highest-signal resume keywords
Windows Server AdministrationActive Directory ManagementMicrosoft 365 AdministrationTroubleshooting SkillsIT Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Desktop SupportSystem AdministrationNetwork ConceptsPowerShell ScriptingVirtualization Platforms
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCustomer Service SkillsTeam Collaboration
Tools & Technologies
LaserficheManageEngine ProductsAntivirus SolutionsSIEM SolutionsMicrosoft Hyper-V
Industry Keywords
IT InfrastructureEndpoint ManagementService Desk PlatformsChange ManagementSecurity Patching
About the role
Key responsibilities & impact- Support and maintain Windows desktops, laptops, servers, and related IT infrastructure
- Manage user account creation, modifications, terminations, and access permissions
- Assist with Active Directory, Microsoft 365, email systems, and Laserfiche administration
- Perform system updates, security patching, software installations, and routine maintenance
- Troubleshoot and resolve escalated desktop, application, hardware, and connectivity issues
- Assist with server monitoring, virtualization platforms, endpoint security tools, antivirus solutions, MFA, and BitLocker management
- Maintain accurate documentation, update support tickets, and follow security and change management procedures
- Collaborate with IT teams, business departments, and vendors to resolve technical issues and improve IT operations
- Participate in on-call support rotations and respond to incidents within established service-level expectations
- Escalate unresolved issues to the offshore on-call team with complete troubleshooting details
- Contribute to continuous improvement of IT processes, system reliability, and end-user support services
Requirements
What you’ll need- Associate degree in Information Technology, Computer Engineering, or a related field, or equivalent professional IT experience
- 3+ years of experience in IT support, help desk, or systems administration
- Foundational knowledge of Windows Server, Active Directory, Microsoft 365, and basic networking concepts
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication, documentation, and customer service skills
- Ability to prioritize multiple tasks, take ownership of assigned work, and appropriately escalate complex issues
- Ability to work independently and as part of a collaborative team environment
- Experience with Microsoft Hyper-V virtualization (nice to have)
- Experience administering Microsoft 365, Exchange, Laserfiche, and Atlassian Confluence (nice to have)
- Familiarity with ManageEngine products, antivirus platforms, SIEM solutions, MFA, and BitLocker (nice to have)
- Experience with Jitbit or similar service desk platforms (nice to have)
- Basic PowerShell scripting and automation experience (nice to have)
- Knowledge of IT infrastructure monitoring, endpoint management, and system administration best practices (nice to have)
Benefits
Comp & perks- Learning opportunities, mentoring, and support
- Team-building events
- Company-wide celebrations
- Wellness programs
- World-class office spaces in premium business hubs
- Opportunity to work with global brands and international client teams
- Continuous learning and development
- Engaging employee programs
- Modern, comfortable office environment