People Hub Coordinator

Satellite Office

. Monitor and manage multiple People Hub and Employee Relations shared inboxes .

Posted 10/22/2026full-timePasig City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and administrative capabilities, with proficiency in Microsoft 365 and experience in managing shared inboxes and confidential information. Capable of producing high-quality documentation and reports while maintaining effective communication and collaboration across teams.

Highest-signal resume keywords

Microsoft 365 ProficiencyShared Inbox ManagementConfidential Information HandlingHigh-Volume Administrative SupportHuman Resources Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument FormattingCase Management SystemsVisa ReportingRecord MaintenanceWorkflow SupportActivity ReportingTemplate ManagementMeeting DocumentationAdministrative Support

Soft Skills

Attention to DetailClear CommunicationService-FocusedCollaborationJudgment

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft SharePoint

Certifications & Qualifications

Human Resources QualificationBusiness Administration Qualification

Industry Keywords

Employee RelationsPeople HubConfidentialityWorkplace PracticesProcess Improvements

About the role

Key responsibilities & impact

Monitor and manage multiple People Hub and Employee Relations shared inboxes
Acknowledge, categorise, prioritise and allocate enquiries promptly
Identify and escalate urgent, sensitive or high-risk matters
Maintain inbox workflows, folders, labels, templates and tracking processes
Provide professional responses to routine enquiries using approved guidance and templates
Provide administrative support to Employee Relations Advisors and the General Manager, Employee Relations
Create and maintain case records, letters, reports, correspondence, file notes, meeting documentation and action logs
Respond to stakeholder queries and provide guidance on accessing policies and procedures
Maintain case data and produce regular or ad hoc activity reports
Maintain templates, guidance materials, policies and document libraries, including version control and archiving
Review visa documentation, update systems and maintain employee files
Conduct visa reporting and compliance activities
Refer visa sponsorship enquiries to the appropriate Employee Relations Advisor
Provide diary, meeting and workflow support, including agendas, minutes, action lists and reminders
Complete data entry, document formatting, scanning, filing and general administration
Identify opportunities to simplify administration and improve employee experience
Build working relationships across the People team and with leaders, team members and support functions
Contribute to People Hub projects, process improvements and peak workload activities
Support Recruitment and Remuneration activities with document preparation, scheduling, records maintenance and workflow support
Work flexibly across the People function and undertake other reasonable duties aligned with business requirements

Requirements

What you’ll need

Experience in a coordinator, administration, shared services or People/HR support role is preferred
Demonstrated experience managing shared inboxes, competing priorities and a high volume of administrative work
Experience handling confidential or sensitive information with discretion
Proficiency in Microsoft 365, particularly Outlook, Word, Excel, Teams and SharePoint
Experience with HR or case management systems is advantageous
A qualification in Human Resources, Business Administration or a related discipline is desirable but not essential
Highly organised, with the ability to prioritise, multitask and follow work through to completion
Strong attention to detail and commitment to accurate records and high-quality documentation
Clear, professional and approachable written and verbal communication
Sound judgement, including recognising when a matter requires urgent escalation
Service-focused and responsive, with a practical and solutions-oriented approach
Comfortable working in a fast-paced environment with changing priorities and multiple stakeholders
Collaborative, reliable and willing to support the broader People team when needed
Committed to confidentiality, integrity, inclusion and respectful workplace practices
Able to work effectively from the satellite office while maintaining strong connection and communication with the broader team

Benefits

Comp & perks

Learning opportunities, mentoring, and support
Team-building events
Company-wide celebrations
Wellness programs
Modern, comfortable offices in premium business hubs
Opportunities to work with global brands
Continuous learning and development
Engaging employee programs
Team-building experiences
World-class office spaces
Collaborative and inclusive workplace culture