Customer Care Agent

Sauce

. Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms .

Posted 10/19/2026full-timeRemote • Argentina, Brazil, Colombia, MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing inbound and outbound support requests across multiple channels while maintaining meticulous documentation and effective communication with B2C and B2B clients. Proficient in utilizing cloud-based tools and support platforms to enhance customer care processes.

Highest-signal resume keywords

Proven Experience In Fast-Paced Support EnvironmentsStrong Written And Verbal English SkillsFamiliarity With HubSpotExperience With Delivery Driver DispatchAbility To Document Cases Effectively

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationCustomer SupportB2C CommunicationB2B CommunicationReal-Time Support

Soft Skills

Effective CommunicationAttention To Detail

Tools & Technologies

HubSpotSlackCloud-Based ToolsDelivery Company PortalsInternal Dashboards

Industry Keywords

Restaurant IndustryFood Delivery IndustryCustomer Care PlaybooksService LevelsSupport Requests

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms
Respond to and resolve B2C, B2B, and internal requests within established service levels
Meticulously document cases to determine accountability for delivery issues
Work closely with team leads and Customer Success, Tier 2, Back Office, Menu, and ePayments departments
Contribute to developing and refining customer care playbooks, templates, and policies
Use cloud-based tools, delivery company portals, and internal dashboards to manage support tasks
Work weekend shifts
Work one of the listed shifts: 8 AM–5 PM EST, 12 PM–9 PM EST, or 4 PM–1 AM EST, subject to change, with 9-hour shifts including a 1-hour meal break
Provide additional shift flexibility based on business needs

Requirements

What you’ll need

Proven experience in fast-paced, real-time support environments, preferably within the restaurant, food delivery or similar industries
Familiarity with HubSpot, Slack, and other support tools
Experience with delivery driver dispatch or company portals is a plus
Strong written and verbal English skills are essential
Additional languages are a bonus, though not required
Must have a dedicated, quiet workspace at home, reliable high-speed internet, and the necessary technology
Ability to carefully document cases and communicate effectively with both B2C and B2B clients
Personal computer or laptop with up-to-date software
High-speed internet connection
Keyboard, mouse, working webcam, and headset with a microphone
Primary 24” monitor; an additional 24” monitor preferred

Benefits

Comp & perks

Strong & Competitive Compensation Package
Flexible Work Environment
Paid Personal/Vacation Days
Paid Sick Days
The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!