Customer Care Agent

Sauce

. Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms .

Posted 10/19/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing inbound and outbound support requests across multiple channels while ensuring a seamless customer experience. Proficient in documenting cases and collaborating with various departments to refine customer care processes.

Highest-signal resume keywords

Experience In Fast-Paced Support EnvironmentsProficiency In HubSpotStrong Written And Verbal English SkillsAbility To Document Cases MeticulouslyFamiliarity With Slack And Support Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationCustomer Experience ManagementB2C SupportB2B SupportDelivery Driver DispatchCloud-Based Tools UsageSupport Request Management

Soft Skills

Effective CommunicationAttention To DetailTeam Collaboration

Tools & Technologies

HubSpotSlackEmailChatSMSInternal Messaging PlatformsDelivery Company Portals

Industry Keywords

Restaurant IndustryFood Delivery IndustryCustomer Care PlaybooksService Levels

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms
Respond to and resolve B2C, B2B, and internal requests within established service levels
Meticulously document cases to determine accountability for delivery issues
Work closely with team leads and Customer Success, Tier 2, Back Office, Menu, and ePayments departments
Contribute to developing and refining customer care playbooks, templates, and policies
Use cloud-based tools, delivery company portals, and internal dashboards to manage support tasks
Manage support requests through HubSpot, email, chat, Slack, phone calls, and WhatsApp
Collect evidence, investigate issues, and ensure a seamless customer experience
Work weekends and one of the listed EST shifts: 8 AM–5 PM, 12 PM–9 PM, or 4 PM–1 AM, subject to change

Requirements

What you’ll need

Proven experience in fast-paced, real-time support environments, preferably within the restaurant, food delivery or similar industries
Familiarity with HubSpot, Slack, and other support tools
Experience with delivery driver dispatch or company portals is a plus
Strong written and verbal English skills are essential
Additional languages are a bonus, though not required
Dedicated, quiet workspace at home
Reliable high-speed internet
Necessary technology for remote work
Ability to carefully document cases and communicate effectively with both B2C and B2B clients
Personal computer or laptop with up-to-date software
Keyboard, mouse, working webcam, and headset with a microphone
Primary 24” monitor; an additional 24” monitor preferred
Willingness to work weekends and assigned 9-hour shifts with a 1-hour meal break

Benefits

Comp & perks

Strong & Competitive Compensation Package
Flexible Work Environment
Paid Personal/Vacation Days
Paid Sick Days
The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!