Customer Service – Temp Engagement

Savista

. Provide support through inbound call handling .

Posted 10/5/2026full-timeRemote • United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication skills and attention to detail while providing support in a high-volume call center environment. Proficient in following structured workflows and maintaining confidentiality in healthcare-related interactions.

Highest-signal resume keywords

Customer Service ExperienceInbound Call HandlingVerbal Communication SkillsAttention To DetailBasic Computer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceRefund ProcessingDocumentation AccuracyWorkflow AdherencePatient Identity Verification

Soft Skills

ProfessionalismSupportive Customer Experience

Tools & Technologies

Client-Designated Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

HealthcareRevenue CycleData PrivacyAuthentication Procedures

About the role

Key responsibilities & impact

Provide support through inbound call handling
Verify caller and patient identity using client-approved authentication procedures before discussing account or refund information
Help callers understand the purpose of the refund initiative, refund status, and next steps based on client-approved workflows
Respond to patient inquiries using approved scripts, workflows, and escalation protocols
Accurately document all call interactions in client-designated systems
Support an important healthcare refund initiative
Deliver a positive and supportive customer experience

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment
Ability to handle inbound calls professionally and efficiently in a high-volume call center environment
Strong verbal communication skills with the ability to clearly explain billing and refund-related information to patients
Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy
Proven attention to detail and ability to accurately document interactions in designated systems
Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements
Basic computer proficiency, including experience navigating multiple systems simultaneously
Ability to work West Coast Operating Hours: 8am–5pm PST / 10am–7pm CST / 11am–8pm EST

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA and FSA accounts
Short-term and long-term disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Life insurance
Supplemental insurance
Spouse and dependent life insurance
Pet insurance
Legal insurance
401(k) with company match
Company HSA contributions
Access to certified financial planners
17 days PTO for full-time colleagues, with increases based on tenure
9 paid holidays
40 hours of paid volunteer time each year through the Heart & Soul program
Premium LinkedIn Learning access
SOAR development program
Free Calm Premium subscription
Colleague Assistance Program (EAP) with access to licensed professional counselors and work/life resources
Perk Spot employee discounts
Discounted cell-phone plans through Previ
Home and auto insurance discounts
Collaborative, mission-driven culture built on teamwork, empathy, and growth
Potential for extension of the temporary engagement