Savista

Manager

• Serve as the primary operational leader for one or more major clients across multiple regions, managing up to $5M+ in revenue and/or multiple service lines
• Own day-to-day client relationships and ensure service level agreements, quality standards, and performance expectations are met
• Lead client meetings and prepare, review, and present weekly and monthly operational reports
• Identify service risks, performance gaps, and potential contractual concerns and escalate appropriately
• Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support
• Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes
• Act as an escalation point for complex cases and resolve issues with internal and external stakeholders
• Oversee workflow management, productivity, and quality assurance processes for eligibility accounts
• Review audit results, implement remedial training or corrective actions, and monitor sustained improvement
• Develop, refine, and enforce policies and procedures aligned with regulatory, compliance, and client requirements
• Improve processes, leverage technology, and enhance eligibility workflows
• Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines
• Manage operational financial performance, including revenue, expenses, and margin optimization
• Review monthly P&L statements and address variances with the General Manager or Vice President
• Support annual budgeting and forecasting processes
• Lead, mentor, and develop a multi-layered eligibility team of supervisors, managers, and direct reports
• Establish team performance expectations aligned with organizational and client goals
• Monitor team and individual performance and quality metrics; provide feedback and implement corrective action and performance improvement plans
• Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR
• Manage workforce planning, scheduling, overtime, travel expenditures, and resource allocation
• Ensure colleagues receive appropriate training, tools, and development opportunities

Senior Manager, Patient Eligibility

General

• Review and submit 64 encounters per day or 8 per hour related to evaluation & management, procedures, testing, hospital services and denials
• Discuss coding and guidelines with providers in a collaborative and professional manner
• Elaborate on findings and guidelines with providers on issues identified within daily workflow
• Review assigned CPT, HCPCS and ICD-10 diagnosis codes for accuracy prior to submission
• Navigate electronic medical records as they relate to billing and coding
• Map and link diagnoses for evaluation and management and procedures
• Communicate clearly and precisely with providers during the querying process

Coder II – Profee, Cath & EP Lab

Medical Billing and Coding

• Verify and sequence ICD-10 and/or CPT/HCPCS codes from patient medical records and/or procedure reports for submission
• Apply ICD-10 hierarchy coding according to official guidelines and linking requirements
• Apply column 1 and column 2 rules for ICD-10 coding
• Navigate and research CMS guidelines, LCDs, and NCDs
• Communicate clearly and precisely with providers during the querying process
• Apply Medicare, Managed Care, and Commercial Insurance coding guidelines for E&M and procedures
• Navigate electronic medical records for billing, coding, and insurance denials
• Work insurance denials for follow-up and collaborate with the Accounts Receivable Team
• Review and submit 64 encounters per day or eight charts per hour; denials workload is five charts per hour
• Work with professional office, hospital outpatient, and inpatient services
• Participate in client and Savista staff meetings, trainings, and conference calls
• Maintain current knowledge of ICD-10 and/or CPT/HCPCS, coding guidelines, government regulations, protocols, and third-party requirements
• Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials

Medical Coder I – Radiation Oncology

• Review clinical documentation and assign and sequence diagnostic and procedural codes for designated patient types
• Validate APC calculations to accurately capture documented diagnoses and procedures for hospitals
• Review and assess documentation for accurate abstraction of clinical data and regulatory and compliance requirements
• Abstract clinical data to support diagnoses, procedures, and discharge disposition
• Complete assigned work functions using appropriate resources
• Act as a resource for client staff regarding data integrity, clarification, and compliant coding practices, including provider queries
• Maintain patient and provider confidentiality in compliance with HIPAA guidelines
• Participate in client and Savista staff meetings, trainings, and conference calls
• Maintain current knowledge of ICD-10, CPT/HCPCS, coding guidelines, government regulations, protocols, and third-party requirements
• Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials

Coding Specialist II – Infectious Disease, Rheumatology & Endocrinology

Sales Development Rep

• Serve as the first point of contact for prospective healthcare clients
• Introduce healthcare organizations to Savista's Revenue Cycle Management solutions
• Connect with prospects through email marketing, social outreach, and phone prospecting
• Research target accounts and identify opportunities to add value
• Qualify prospective clients and assess solution fit
• Schedule meetings and product introductions for the sales team
• Follow up on inbound inquiries
• Develop knowledge of healthcare revenue cycle management and client challenges
• Improve prospecting, communication, and relationship-building skills through coaching and hands-on experience
• Collaborate with Sales and Marketing to refine messaging and outreach strategies
• Maintain Salesforce records of prospect activity, notes, and opportunities
• Manage outreach and follow-up activities and track progress toward goals

Sales Development Representative

Consultant

• Accurately examine and evaluate medical records and health information for accuracy in hospital outpatient and physician coding
• Perform ambulatory surgery, emergency room, other hospital outpatient visits, and evaluation/management coding audits for technical and/or professional reporting
• Provide educational services to clients/coders based on audit results
• Analyze audit results to identify patterns, trends, and problematic areas
• Communicate opportunities for coder improvement initiatives
• Use a desktop computer in a virtual, Windows-based office environment
• Use coding books, procedure manuals, and online encoders as resources
• Maintain patient and physician confidentiality and follow federal, state, and hospital release-of-information guidelines
• Maintain current working knowledge of CPT and ICD-10 coding principles, government regulations, and protocols
• Participate in staff meetings, trainings, and conference calls as requested

Senior Manager, Patient Eligibility

Coder II – Profee, Cath & EP Lab

Medical Coder I – Radiation Oncology

Coding Specialist II – Infectious Disease, Rheumatology & Endocrinology

Sales Development Representative

Senior Auditing Consultant